Dynamic and engaging professional with extensive experience in high-volume service environments, including Genes Place. Proven ability in mixology and upselling, enhancing customer satisfaction through personalized service. Known for patience and effective issue resolution, consistently fostering warm relationships with guests while maintaining professional service standards.
Hi, I’m
Xochitl Valdez
20 Maxfield Ave ,AZ
Summary
Work History
Genes PlaceBisbee, AZ
Bartender
2023 - 12.2026
Job overview
- Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.
- Maintained cleanliness and organization of bar area to meet health standards.
- Assisted in managing inventory levels and ordering supplies as needed.
- Engaged with customers to provide personalized service and enhance experience.
Bisbee's TableBisbee, AZ
Server
12.2016 - 11.2025
Job overview
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
- Accurately processed transactions using point-of-sale systems to enhance efficiency.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed table assignments to optimize seating arrangements and improve guest flow.
- Monitored guest satisfaction levels, proactively resolving issues to enhance dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Warren Peace CafeBisbee, AZ
Barista / Short Order Cook
01.2026 - Current
Job overview
- Crafted high-quality espresso beverages while maintaining consistency in taste and presentation.
- Prepared meals according to customer specifications.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
Santiago's Mexican to Restaurant Bisbee, AZ
Server
12.2016 - 03.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
La Casita Mexican Restaurant And CantinaSierra Vista, AZ
Server
01.2011 - 01.2016
Job overview
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Buena Highschool Sierra Vista, AZ
High School Diploma
University Overview
Skills
Patience and tolerance
Professional service standards
Issue resolution
Drink preparation
Good conversationalist
Engaging customers
Responsible serving
Honest and dependable
Courteous
Point of sale systems
Multilingual in languages
Proficient in mixology
Safe food handling procedures
Fluency in language
Salesmanship
Suggestive selling
Professional appearance
Memory retention
Handling difficult customers
Payment processing
Engaging personality
Timeline
Barista / Short Order Cook
Warren Peace Cafe
01.2026 - Current
Server
Bisbee's Table
12.2016 - 11.2025
Server
Santiago's Mexican to Restaurant
12.2016 - 03.2021
Server
La Casita Mexican Restaurant And Cantina
01.2011 - 01.2016
Buena Highschool
High School Diploma
Bartender
Genes Place
2023 - 12.2026