Xochitl Zarate
La Marque,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Assistant Manager
World Acceptance
League City, TX
11.2022 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Assistant Manager
World Acceptance
Dallas , TX
10.2019 - 11.2022
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
High School Diploma -
Ball High School
Galveston, TX06-2014
Skills
- Task Delegation
- Product and service knowledge
- Customer Relationship Management (CRM)
- Team motivation
- Customer Relations
- Marketing knowledge
- Staff Training and Development
- Money Handling
- Budgeting and finance
- Project management abilities
- Customer Service
- Task Prioritization
- Time management abilities
Languages
Spanish
Professional
Timeline
Assistant Manager
World Acceptance
11.2022 - Current
Assistant Manager
World Acceptance
10.2019 - 11.2022
High School Diploma -
Ball High School
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