Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Xoe Ortiz

Buda,TX
Xoe Ortiz

Summary

Compassionate and motivated professional with experience in healthcare support and community service. I have volunteered with ACC assisting in food drives, where I helped distribute groceries to families in need and was also grateful to receive groceries myself, an experience that strengthened my appreciation for community support and service. I have also volunteered part-time at Glow Dental Co., where I built meaningful connections within my career field and gained hands-on exposure in a professional healthcare environment. Known for my empathy, strong work ethic, and genuine love for working with people, I am determined to continue growing personally and professionally while contributing positively to a supportive team. I’m two semesters away from getting my associates degree.

Overview

4
years of professional experience

Work History

Webforce Media
Austin, TX

Health and Wellness Consultant
11.2023 - Current

Job overview

  • Developed personalized wellness plans for clients based on individual health needs and goals.
  • Conducted assessments to evaluate client progress and adapt strategies accordingly.
  • Facilitated workshops on nutrition, fitness, and stress management techniques.
  • Collaborated with healthcare professionals to enhance client support and outcomes.
  • Developed and maintained strong client relationships to drive repeat business.
  • Successfully executed sales presentations to showcase product benefits and features.
  • Analyzed market trends to identify new sales opportunities and target demographics.
  • Utilized CRM software for tracking leads, managing accounts, and streamlining communication processes.
  • Assisted call-in customers with questions and orders.
  • Met existing customers to review current services and expand sales opportunities.
  • Negotiated prices, terms of sales and service agreements.

Julie
Dripping Springs, TX

Southwest Dermatology
02.2023 - 11.2023

Job overview

  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Answered multi-line phone system, directing calls to appropriate departments efficiently.
  • Maintained organized appointment schedules, coordinating meetings for staff and visitors.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Yesenia
Austin, TX

Call Center Representative (Texas Heart & Vascula)
10.2021 - 08.2022

Job overview

  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Utilized CRM software to document customer interactions and track resolutions effectively.
  • Assisted in training new representatives on call handling protocols and customer service standards.
  • Collaborated with team members to improve response time and enhance overall customer satisfaction.

Education

Austin Community College

Associate of Science from General Health & Sciences
06-2026

University Overview

  • Honor Roll
  • 3.81 GPA
  • Phi Theta Kappa Member

Healthcare Career Centers
Round Rock, TX

Certified Nursing Assistant from Healthcare
02-2023

University Overview

Skills

Front desk operations

Telephone etiquette

Patient scheduling

Patient registration

HIPAA compliance

Appointment setting

Insurance verification

HIPAA guidelines

Appointment management

Payment collection

Reminder calls

Patient relations

Records management

Medical billing

Electronic medical records

Medical records management

EMR / EHR

Paperwork coordination

Medical office administration

Documentation

Outpatient care

Medical office procedures

Medical billing and coding

Inpatient care

Insurance claims

Billing support

Patient callbacks

Co-payment collection

Insurance verifications

Customer service

Problem-solving

Data entry

Administrative support

Payment scheduling and collection

Timeline

Health and Wellness Consultant
Webforce Media
11.2023 - Current
Southwest Dermatology
Julie
02.2023 - 11.2023
Call Center Representative (Texas Heart & Vascula)
Yesenia
10.2021 - 08.2022
Austin Community College
Associate of Science from General Health & Sciences
Healthcare Career Centers
Certified Nursing Assistant from Healthcare
Xoe Ortiz