Compassionate and motivated professional with experience in healthcare support and community service. I have volunteered with ACC assisting in food drives, where I helped distribute groceries to families in need and was also grateful to receive groceries myself, an experience that strengthened my appreciation for community support and service. I have also volunteered part-time at Glow Dental Co., where I built meaningful connections within my career field and gained hands-on exposure in a professional healthcare environment. Known for my empathy, strong work ethic, and genuine love for working with people, I am determined to continue growing personally and professionally while contributing positively to a supportive team. I’m two semesters away from getting my associates degree.
Hi, I’m
Xoe Ortiz
Buda,TX
Summary
Overview
4
years of professional experience
Work History
Webforce Media
Health and Wellness Consultant
11.2023 - Current
Job overview
- Developed personalized wellness plans for clients based on individual health needs and goals.
- Conducted assessments to evaluate client progress and adapt strategies accordingly.
- Facilitated workshops on nutrition, fitness, and stress management techniques.
- Collaborated with healthcare professionals to enhance client support and outcomes.
- Developed and maintained strong client relationships to drive repeat business.
- Successfully executed sales presentations to showcase product benefits and features.
- Analyzed market trends to identify new sales opportunities and target demographics.
- Utilized CRM software for tracking leads, managing accounts, and streamlining communication processes.
- Assisted call-in customers with questions and orders.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
Julie
Southwest Dermatology
02.2023 - 11.2023
Job overview
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized appointment schedules, coordinating meetings for staff and visitors.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Yesenia
Call Center Representative (Texas Heart & Vascula)
10.2021 - 08.2022
Job overview
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to document customer interactions and track resolutions effectively.
- Assisted in training new representatives on call handling protocols and customer service standards.
- Collaborated with team members to improve response time and enhance overall customer satisfaction.
Education
Austin Community College
Associate of Science from General Health & Sciences
06-2026
University Overview
- Honor Roll
- 3.81 GPA
- Phi Theta Kappa Member
Healthcare Career CentersRound Rock, TX
Certified Nursing Assistant from Healthcare
02-2023
University Overview
Skills
Front desk operations
Timeline
Health and Wellness Consultant
Webforce Media
11.2023 - Current
Southwest Dermatology
Julie
02.2023 - 11.2023
Call Center Representative (Texas Heart & Vascula)
Yesenia
10.2021 - 08.2022
Austin Community College
Associate of Science from General Health & Sciences
Healthcare Career Centers
Certified Nursing Assistant from Healthcare