Summary
Overview
Work History
Education
Skills
Timeline
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XOTCHITL ZAMORA

Houston,TX

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and planning strengths to accomplish complex projects.

Overview

15
15
years of professional experience

Work History

Transactions Supervisor

Vroom
Houston, TX
05.2022 - Current
  • Reviewed state requirements to obtain customer vehicle title.
  • Managed time efficiently in order to complete all tasks within deadlines in a fast-paced environment.
  • Gained extensive knowledge in titles, data entry, analysis and reporting.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed strong communication and organizational skills through working on group projects and collaborating with other departments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Conducted regular reviews of individual employee performance metrics, providing feedback and coaching to encourage continued growth.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Oversaw the successful completion of internal audits, demonstrating compliance with industry regulations and company standards.

Senior Outbound Consumer Doc Specialist

Vroom
Houston, TX
01.2019 - 05.2022
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
  • ● Assist mgr. in all areas of outbound new purchase docs.
    ● Train and assist in new hire development.
    ● Participate and test new products/updates to Smart IQ, Contract Gen, Reg, etc.
    ● Hold weekly shadow sessions with BPOs in effectively processing new purchase outbound paperwork.
    ● Assist fellow co-workers and other departments with the outbound process.
    ● Review and verify sensitive materials such as driver’s license, credit application, auto
    insurance and vehicle titles.
  • ● Quality assure the structure of customer contracts.
    ● Follow up and problem solve on any cases in regards to pending transactions.
    ● Perform appropriate duties as assigned by management.

Automotive Finance Assistant

Z Auto Place Highway 6
Houston, TX
07.2009 - 09.2018
  • Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Conducted insightful analyses of various financial metrics, providing valuable input during strategic decision-making processes.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Perform a thorough review and analysis of borrower’s credit,employment and income to determine credit worthiness.
    ●Assemble the complete loan package from start to finish.
    ●Verified all required and requested documentation.
    ●Verify that an application and supporting documentation is complete, accurate and cleared of fraud.
    ●Identify any potential issues that may arise in underwriting.
    ●Communicate directly with the finance manager, sales person,and underwriter.
    ●Manage pipeline.
    ●Answer finance phone calls.

Education

East Chicago Central High School
East Chicago, IN

Skills

  • Salesforce, Routeone and DealerTrack experience
  • Microsoft Office
  • Fluent in Spanish
  • Data Analysis
  • Staff Management
  • Employee Motivation
  • Expectation setting
  • Problem-Solving
  • Analytical and Critical Thinking
  • Supervision and leadership
  • Decision-Making

Timeline

Transactions Supervisor

Vroom
05.2022 - Current

Senior Outbound Consumer Doc Specialist

Vroom
01.2019 - 05.2022

Automotive Finance Assistant

Z Auto Place Highway 6
07.2009 - 09.2018

East Chicago Central High School

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XOTCHITL ZAMORA