Xuan Do
Pennsauken,NJ
Summary
Detail-focused Pharmacy Technician recognized for productivity and efficiency in completing tasks. Skilled in medication dispensing, inventory management, and pharmaceutical calculations. Excel at communication, teamwork, and customer service, ensuring smooth pharmacy operations. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician, Central Fill
Rite Aid
Delran, NJ
03.2023 - Current
- Operate and manipulate automated machinery as trained, to complete medication orders as required.
- Read computer-generated screens to find indicated merchandise on labeled shelves, verify the name and strength of the product before selecting the order.
- Clean all assigned workstations and surrounding areas.
- Count or pour pharmaceuticals.
- Replenish drug canisters for dispensing, from original manufacturer stock bottles. Place pharmaceutical products in appropriate counters and affix labels.
- Monitor prescription inventory for expired pharmaceuticals.
- Assist in stocking shelves and maintaining inventory, including swapping full and empty drug canisters to and from the automation machinery.
Customer Service Customer Returns - NJ Returns Evaluator 2
B&H Fulfillment Center
Florence, NJ
09.2020 - 03.2023
- Troubleshoots computers (MACOS & WINDOWS), tablets (iPad OS & Android), cell phones, smartwatches (watch OS, Android, etc.) and resets them to factory settings.
- Runs diagnostics tests on cell phones and tablets.
- Reviews customer communications (i.e. RMA letter, C/S notes) or works with Customer Service reps to determine customer's needs.
- Assists customers via email or phone with unlocking all electronic devices (MACOS, WINDOWS, iPad OS, Android, watch OS, etc.) in a professional manner.
- Opens packages, examines returned merchandise to determine condition and checks for accessories.
- Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer).
- Enters return into UNIX system.
- Processes refund, credit, restocking fee, etc. based on B&H policies.
- Creates new order if exchange is requested.
- Repacks merchandise to new condition, if recategorized as new.
- Serves as a point of contact for the customers on investigating damaged/fraudulent returns and works with Team Leads/Supervisor to resolve the problems in timely manner.
- Assists with receiving and sorting mailing packages.
- Other duties as assigned by manager.
Inventory Clerk
DATA VISTA
Bordentown, NJ
04.2020 - 09.2020
- Count inventoried parts (perform cycle counts).
- Enter quantities and locations into a Database and Excel spreadsheets.
- Performing accurate data entry of parts, typically serial number, and part number into a database, etc.
- Using a scanner to automatically enter data in database and Excel Spreadsheets.
- Compare physical parts found to data in the system database and putting them away accordingly.
- Ensure all received parts are properly processed to include unpacking.
- Transfer and put away parts into Parts Room in proper shelf location.
- Maintain and organize the parts room.
Tech 2, National Network Surveillance
COMCAST
Cherry Hill, NJ
08.2019 - 04.2020
- Participated in Comcast's CSA training program.
- Assist with technical customer support, policy/abuse, or IP security.
- Review of trouble tickets and craft procedural documentation suitable for customer interaction.
- Identify and resolve customer security, abuse, and fraud related issues.
- Produce informational documentation suitable for customer interaction.
- Interact and coordinate with Customer Security Assurance leadership in relation to individual customer and large-scale abuse related issues, providing input and preemptive support measures.
- Answer Customer Security Assurance related customer calls/emails/voice mails and gather information to determine if the call is a valid AUP violation.
- Resolve incoming Customer Security Assurance trouble tickets adhering to defined levels of detail, accuracy, and compliance with prescribed mean time to resolve standards.
- Serve as primary escalation point for Customer Security Assurance Technicians.
- Coordinate and ensure the timely resolution and appropriate documentation and reporting of escalated issues received by Customer Security Assurance from internal and external organizations.
- Perform protocol analysis in support of identifying, monitoring, and documenting instances of abuse or policy discretions.
- Ensure immediate and accurate response to abuse, policy, and security issues affecting Comcast subscribers and networks.
Summer University Research Program (SURP)
ROWAN UNIVERSITY
Glassboro, NJ
06.2018 - 12.2018
- Designed, developed, implemented, and tested an android application for the facial recognition using smart glasses.
- Wrote and published a scientific research paper.
Student IT Helpdesk
ROWAN UNIVERSITY
Glassboro, NJ
09.2017 - 05.2018
- Assisted general IT help desk duties including answering in a professional manner any questions related to the university network connection or software installation.
- Followed policies and procedures to help installing or fixing issues related to software or hardware (computers, printers, projectors, sound systems or input devices) or redirected to the IRT (Information Resources & Technology) with unresolved incidents.
- Guarded, maintained, or checked in/checked out the office tools, equipment or laptops and kept all records in the online spreadsheet and virtual machine.
- Answered phone calls or in-person in a professional manner with questions related to the university network, rental teaching equipment and redirected to another upper tech support or other departments.
- Monitored computer labs, guided, and assisted college students with editing videos, helped professors with recording lessons and transferring files or helped faculties and senior administrative assistants setting up projectors for meetings and classes.
Assistant Professor
ROWAN UNIVERSITY
Glassboro, NJ
06.2017 - 06.2017
- Assisted a professor with android/iOS programming workshops for high school and middle school students.
Student Laboratory Assistant
ROWAN UNIVERSITY
Glassboro, NJ
01.2017 - 05.2017
- Installed, updated the latest version of software, monitored, and maintained computer science labs or tablets.
- Assisted senior secretaries with office duties.
- Monitored and maintained cleanliness of computer labs, restocked and refilled paper for printers.
Education
B.A. - Computing and Informatics
ROWAN UNIVERSITY
Glassboro, NJ05.2019
Skills
- Medication dispensing
- Automated machinery operation
- Inventory management
- Labeling medications
- Data entry
- Stock replenishment
- Medication packaging
- Fill orders
Publications
Mayorga, Gabriella & Do, Xuan & Heydari, Vahid., Using Smart Glasses for Facial Recognition., American Journal of Undergraduate Research., 15, 23-35, 10.33697/ajur.2019.003, 2019
Honors And Awards
- Educational Opportunity Fund program (EOF).
- Chi Alpha Epsilon Honor Society.
- AAA South Jersey Scholarship.
Timeline
Pharmacy Technician, Central Fill
Rite Aid
03.2023 - Current
Customer Service Customer Returns - NJ Returns Evaluator 2
B&H Fulfillment Center
09.2020 - 03.2023
Inventory Clerk
DATA VISTA
04.2020 - 09.2020
Tech 2, National Network Surveillance
COMCAST
08.2019 - 04.2020
Summer University Research Program (SURP)
ROWAN UNIVERSITY
06.2018 - 12.2018
Student IT Helpdesk
ROWAN UNIVERSITY
09.2017 - 05.2018
Assistant Professor
ROWAN UNIVERSITY
06.2017 - 06.2017
Student Laboratory Assistant
ROWAN UNIVERSITY
01.2017 - 05.2017
B.A. - Computing and Informatics
ROWAN UNIVERSITY