Kianna Bauer
Framingham,Massachusetts
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
Framingham State University
Framingham, Massachusetts
05.2023 - Current
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Maintained logs of all incoming calls and assigned tasks.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Coordinated activities between multiple agencies during emergency situations.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
Student Worker
Framingham State Univeristy
Framingham, MA
02.2021 - 05.2023
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with other departments to ensure smooth operations of the institution.
- Maintained student database system by inputting and updating information accurately.
- Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
- Greeted customers and provided information about parking fees, regulations and services.
Sales Associate
Express Clothing
Framingham, MA
03.2020 - 07.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Gymnastics Coach
The Little Gym
Medway, MA
08.2015 - 08.2019
- Developed and implemented individualized gymnastics programs for students of all skill levels.
- Conducted regular evaluations to assess student progress, identify areas for improvement and adjust training plans accordingly.
- Organized practice sessions and competitions to enhance student development in the sport.
- Created a safe and supportive environment for athletes to practice their skills.
- Instructed athletes on proper techniques, safety measures and rules of the sport.
- Motivated athletes to reach their full potential while encouraging them to maintain a positive attitude.
- Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
- Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
- Collaborated with other coaches to develop effective strategies for upcoming competitions.
- Communicated regularly with parents about their child's progress.
Education
Bachelor of Arts - Sociology
Framingham State University
Framingham, MA08.2023
Skills
- Dispatch Coordination
- Data Entry
- Work Order Management
- Customer Relations
- Schedule Management
- Database Management
- Service Coordination
- Monitoring Field Personnel
- Updating Logs
Accomplishments
- Cum Laude
- Phenomenal Woman Award 2024
Languages
Spanish
Elementary
French
Elementary
Certification
- Cardiopulmonary Resuscitation
- MPI Administrative Training
- Mental Health First Aid
Timeline
Dispatcher
Framingham State University
05.2023 - Current
Student Worker
Framingham State Univeristy
02.2021 - 05.2023
Sales Associate
Express Clothing
03.2020 - 07.2020
Gymnastics Coach
The Little Gym
08.2015 - 08.2019
Bachelor of Arts - Sociology
Framingham State University
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