Xya-Jae Swindle
Las Vegas
Summary
Dependable and adaptable professional with strong communication, organization, and problem-solving skills. Skilled in providing excellent customer service within diverse, fast-paced work environments. Proven ability to manage complex documentation, maintain high levels of accuracy, and build professional relationships with clients and vendors.
Overview
8
8
years of professional experience
Work History
Medical Record Representative
MoveDocs
2024.02 - Current
- Reviewed, processed and maintained confidential medical records in compliance with HIPPA regulations.
- Responded to record requests and ensured the request were fulfilled in a timely matter.
- Communicated with health care providers and insurance claimers to obtain and clarify medical records.
- Entered and updated patient information in company database.
Receptionist/Administrative Assistant
JLL Insurance
2023.01 - 2026.01
- Manage high-volume administrative tasks, including calendar management, booking meeting rooms, and scheduling appointments for staff.
- Maintain organized filing systems and internal databases to ensure data integrity and easy retrieval of records.
- Welcome guests and vendors while conducting security procedures, including issuing badges and managing visitor access.
- Answer and route calls efficiently while maintaining a professional and helpful demeanor.
- Targeted Experience: Leveraged strong attention to detail and organizational skills to manage multiple administrative tasks simultaneously under tight deadlines.
Leasing Consultant
Brookfield Properties
2022.11 - 2023.11
- Managed the signing and renewal of lease agreements, ensuring all documentation was accurate and complete.
- Conducted tours of model units and vacant apartments for potential residents.
- Resolved resident complaints and processed maintenance inquiries using the Yardi Breeze platform.
- Targeted Experience: Developed daily professional relationships with residents and vendors while resolving account discrepancies and maintaining high customer satisfaction.
Customer Service Representative
TTEC
2018.04 - 2020.05
- Resolved billing, technical, and account issues via phone, chat, and email.
- Provided technical troubleshooting for devices, networks, and service-related issues.
- Accurately updated customer records in the CRM system following payment processing and account changes.
- Targeted Experience: Maintained strict confidentiality of sensitive user information and demonstrated proficiency in Windows-based systems and data entry.
Education
High School Diploma - undefined
Cheyenne High School
Las Vegas, NV2019-01
Skills
- Record Management, Organizing Databases, Calendar Management, High-Volume Workflow
- Microsoft Office (Excel, Outlook, Word), CRM Systems, Yardi Breeze, Windows OS
- Customer Service, Attention to Detail, Multi-tasking, Interpersonal Communication
- Typing 45 WPM, Filing, Phone Etiquette
Timeline
Medical Record Representative
MoveDocs
2024.02 - Current
Receptionist/Administrative Assistant
JLL Insurance
2023.01 - 2026.01
Leasing Consultant
Brookfield Properties
2022.11 - 2023.11
Customer Service Representative
TTEC
2018.04 - 2020.05
High School Diploma - undefined
Cheyenne High School