Joseph Jenson

Quantitative Analytics Lead for the Auto Servicing & Collections Product. Manage a team of 5 analysts in the US and India who build business cases for feature development and platform modernization.

• Modernized the deficiency balance and full balance charge off processes by moving them from various mainframes to a single new cloud-based platform. This led to a reduction in average time to repossess collateral by one week, and resulted in collection improvements of over 11 million dollars annually.
• Designed data warehouses to support the newly built features including comprehensive metadata and onboarding documents to allow thousands of data consumers throughout Chase to seamlessly use the data from day 1.

Manage a team of 20 U.S.-based employees and 15 India-based employees who remediate system breaks and regulatory issues in the Consumer Banking, Business Banking, Wealth Management, and Private Banking businesses.

• Championed process automation and training across the team to reduce defects to less than 1 per project.
• Reduced project completion time by an average of 3 weeks per project.
• Designed a system for identifying previously remediated transactions through any channel at the firm, resulting in a reduction of 7 million dollars of over-correction annually.

Manage a team of 5 U.S.-based employees focusing on process improvement, automation, and standardization across all lines of business within regulatory operations. Automation improvements resulted in a reduction of average process completion time by a full calendar month.

Manage a team of 7 U.S.-based employees who remediate system breaks and regulatory issues in the Auto Finance, Credit Card, and Merchant Services businesses. Reduced the inventory backlog by over 60% by focusing on automation and process improvement in each line of business.

Data analysis and process automation within regulatory operations. Reduced a large backlog of aged and sensitive regulatory items by
completing over 20 customer correction projects.

Built a suite of automated regulatory reports and supporting data pipelines to provide summary reporting to the OCC.

Automated all manual data gathering and analysis for OCC Consent Order 2013-138 (Collections Litigation, Sworn Documents, & SCRA), reducing project completion time from years to months.

Created custom statistical solutions for a variety of clients. Built new packages in R when existing packages were insufficient to handle
client needs. Wrote simple, digestible reports to allow clients to understand and interpret their results.