Xykeria Wright
Mobile,AL
Overview
4
4
years of professional experience
Summary
Compassionate and dedicated professional with extensive experience in patient care at JLW Place, adept at monitoring vital signs and ensuring safety. Proven ability to enhance customer satisfaction through effective communication and active listening. Committed to maintaining confidentiality while fostering a supportive environment for both patients and clients.
Work History
CNA
JLW Place
Mobile, AL
05.2024 - 10.2025
- Assisted with personal hygiene tasks, promoting health and well-being for all patients.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained cleanliness and safety in living areas, adhering to infection control protocols.
- Documented patient progress in electronic health records accurately and promptly.
Daycare Teacher
Community Nursery & Preschool
Mobile, AL
08.2023 - 03.2024
- Facilitated daily activities, promoting social interaction and emotional development among children.
- Developed and implemented age-appropriate lesson plans to enhance learning outcomes.
- Monitored children's behavior, providing guidance and support to encourage positive interactions.
- Collaborated with parents to assess children's progress and address individual needs effectively.
- Maintained a safe and engaging classroom environment, ensuring compliance with health regulations.
Customer Service Representative
Everise
Mobile, AL
01.2023 - 03.2024
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Utilized CRM software to track customer interactions and streamline service processes.
- Assisted in training new representatives, fostering a collaborative team environment.
- Identified recurring issues and proposed solutions to improve service efficiency.
Customer Service Representative
Teleperformance USA
Mobile, AL
01.2022 - 01.2023
- Collaborated with cross-functional teams to address complex customer concerns effectively.
- Maintained accurate records of customer feedback for continuous service improvement initiatives.
- Developed and implemented standard operating procedures to enhance response times and accuracy.
- Led initiatives to optimize workflow processes, resulting in improved operational efficiency.
Education
High School Diploma -
Mattie T Blount High School
Mobile, AL05.2022
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Maintaining confidentiality
Active listening
Timeline
CNA
JLW Place
05.2024 - 10.2025
Daycare Teacher
Community Nursery & Preschool
08.2023 - 03.2024
Customer Service Representative
Everise
01.2023 - 03.2024
Customer Service Representative
Teleperformance USA
01.2022 - 01.2023
High School Diploma -
Mattie T Blount High School