Xylia Jones
Racine
Summary
I am a motivated individual with strong problem-solving and communication skills. Eager to contribute to team success and adapt to new challenges. I bring reliability, initiative, and a commitment to continuous learning and development.
I am a experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. I have a talent for proactively solving problems and keeping team members on task.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Noodles & Company
Mount Pleasant, WI
07.2024 - Current
- Coordinated daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on food preparation standards and safety protocols.
- Managed inventory levels, ensuring timely restocking of supplies.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Monitored cash handling procedures to maintain financial integrity during shifts.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Enforced health regulations and cleanliness standards throughout the restaurant environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Associate of Science - IT Cybersecurity Specialist
Gateway Technical College
Racine,WI08-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Tech-Savvy
- Problem-solving
- Active listening
- Critical thinking
Certification
- CCNA - Cisco Certified Network Associate
- CompTIA Security+
Timeline
Shift Manager
Noodles & Company
07.2024 - Current
Associate of Science - IT Cybersecurity Specialist
Gateway Technical College