XYLIA VARGAS
Yuma,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Desert View Middle School
03.2023 - 09.2023
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
MLO/IRA/Trust Specialist/CIP Review
Navy Federal Credit Union
04.2017 - 04.2023
- Counsel members on mortgage products
- Understand and comply with federal and other regulations relating to financial products and services
- Assists with branch office vault opening, closing and balancing procedures
- Performed risk analyses to identify appropriate security countermeasures.
- Helped clients make informed decisions about financial future.
Waitress
Native Grill & Wings
08.2016 - 04.2017
- Provided excellent wait service to ensure satisfaction
- Took orders, deliver food and beverages
- Made menu recommendations, answered questions, and shared additional information with restaurant customers
- Detail oriented to ensure accuracy in all interactions
Customer Service Representative
Convey Health Solutions
10.2015 - 08.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Education
BS - Information Systems And Cybersecurity
Columbia Southern University
05.2025
Kaplan University
Skills
- Excellent verbal and written communication
- Service Oriented
- Microsoft Office software
- Balance Sheets
- Client Confidentiality
- Ability to organically develop positive relationships
- Bank Reconciliation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of multiple staff members.
Timeline
Administrative Assistant
Desert View Middle School
03.2023 - 09.2023
MLO/IRA/Trust Specialist/CIP Review
Navy Federal Credit Union
04.2017 - 04.2023
Waitress
Native Grill & Wings
08.2016 - 04.2017
Customer Service Representative
Convey Health Solutions
10.2015 - 08.2016
BS - Information Systems And Cybersecurity
Columbia Southern University
Kaplan University
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