Summary
Overview
Work History
Education
Skills
Timeline
Generic

XYLIANA MADRID

San Marcos

Summary

Organized and dependable team member who demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Lead Barista

Laika Cheesecake and Espresso
04.2024 - Current
  • Greeted customers with a friendly presence, explained thoroughly the products we serve and the price ranges. Looked out for allergies and dietary restrictions and helped one find the best product for their likings.
  • Created a wide variety of hot and cold beverages according to the customers preferences and needs.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction.
  • Maintained cleanliness and organization throughout the store ranging from front of house to back of house.
  • Maintained accurate inventory counts and ensured all products received were satisfactory and acceptable.
  • Trained and supervised new employees, sharing knowledge of drink/food items as well as merchandise and upselling tactics.

Barista

Black Rifle Coffee Company
11.2021 - 11.2023
  • Greeted Guests in a fast paced environment, took orders and understood customers preferences, communicated with customers to help choose items off the menu by giving recommendations, and provide customers with 5-star services.
  • Prepared customers drinks and food, acknowledging any customizations made. Making sure every item was up to standard.
  • Sustained a clean work environment, to ensure cleanliness and organization. Kept cleaning equipment in a protected space away from food and drinks in order to maintain safety to customers as well as employees.
  • Practiced food safety when prepping breakfast and lunch items.
  • Trained new employees on the basics of drink making and the steps to guarantee a clean and safe work environment.
  • Practiced FIFO when restocking the floor and unloading trucks.

Games Team Member

Cinergy Cinemas And Entertainment
05.2021 - 11.2021
  • Greeted guests walking in and used communication skills while serving customers and explaining services.
  • Ensured work space was safe and in good condition by cleaning and maintaining the space used on a regular basis.
  • Lead guests in activities and answered any questions or concerns customers may bring up.
  • Demonstrated strong team building skills by helping other departments deliver food to customers and contributing to post-showing theater cleanup.

Education

Highschool -

Midland Senior Highschool
Midland, Texas
05.2022

Skills

  • Cash Handling
  • Safe food handling
  • Inventory
  • Communication
  • Customer service
  • Problem Solving
  • Attention to detail
  • Adaptability skills
  • Active Listening skills
  • Microsoft Excel

Timeline

Lead Barista

Laika Cheesecake and Espresso
04.2024 - Current

Barista

Black Rifle Coffee Company
11.2021 - 11.2023

Games Team Member

Cinergy Cinemas And Entertainment
05.2021 - 11.2021

Highschool -

Midland Senior Highschool

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