Xylina Ramirez
Palm Springs,CA
Summary
Friendly, dependable, and people-focused customer service professional who genuinely enjoys helping others and creating a welcoming, positive experience. I bring strong communication skills, patience, professionalism, and a natural ability to connect with people. I’m excited to transition into the dental field and bring my customer service experience into an environment where trust, and patient care matter. I’m looking to put down roots in the dental field for my family while becoming a reliable and valued part of a team. I’m eager to learn, contribute, and grow while treating every patient with the same kindness, respect, and care I would want for my own family. I believe that sometimes the smallest kindness can make the biggest difference, and I want every person I interact with to leave feeling that kindness as well.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Debt Collector
Empire Cooperative
Ontario, California
11.2022 - 08.2024
- Managed customer accounts to ensure timely payments and resolve disputes effectively.
- Reviewed and closed accounts related to accrued debt for multiple agencies, including Chase Bank and Bank of America.
- Streamlined filing documentation and submitted settlement requests to facilitate account closure.
- Documented files using online tools while maintaining consistent phone communication to support account resolution.
Cashier/crew member
Chipotle
Rialto
07.2022 - 11.2022
- Processed customer transactions with precision during peak hours, enhancing overall customer experience.
- Delivered prompt service for meal purchases, facilitating seamless transactions.
- Maintained hygienic work environment through regular cleaning and sanitization, promoting customer safety.
- Prepared cash station and line for morning operation by closing previous day's shift.
Call Center Rep
Coast to Coast Financial
Thousand Oaks
06.2018 - 07.2019
- Communicated with clients via phone and email to secure payments and address inquiries.
- Facilitated timely response to client invoice inquiries. and inquiries for clients.
- Assisted manager with collection of past due account payments, ensuring timely resolution.
Call Center Rep
Inland Desert Security and Communications
Rialto
02.2016 - 11.2016
- Answered and directed inquiries from patients and providers.
- Coordinated dispatch of emergency calls for San Bernardino water, Colton Electric Utility, animal control, and medical practices, facilitating prompt responses.
- Scheduled client appointments, generated invoices, and streamlined administrative processes.
Lead Sales Representative
Vector Marketing
San Bernardino
05.2015 - 07.2015
- Managed inbound and outbound calls, effectively engaging prospective clients to identify and address their needs.
- Showcased product quality and tailored packages for clients' needs.
- Coordinated schedules for client appointments.
- Assisted Assistant GM in training new employees and maintained organized office systems to support operational efficiency.
Team member
Kaman's Art Shoppes
Buena Park
03.2014 - 07.2014
- Welcomed and greeted guests at the front gate.
- Captured photos and handled merchandise for purchase.
- Reviewed and verified register sales for accuracy at end of shift., recorded accounting and delivered revenue to safe.
Education
High School Diploma -
Buena Park High School
Buena Park, CA06-2014
Skills
- Customer service expertise
- Cash handling precision
- Data entry accuracy
- Documentation management
- Multi-priority management
- Analytical skills
- Teamwork and collaboration
- Relationship management
- Interpersonal skills
Certification
- Dental Assisting with Indigo Career College October 2026
- Basic Life Support (AHA)
- CA Standard Infection Control Certification
- CA Radiation Safety Certification
- CA Coronal Polishing Certification, and
Professionalism
Timeline
Debt Collector
Empire Cooperative
11.2022 - 08.2024
Cashier/crew member
Chipotle
07.2022 - 11.2022
Call Center Rep
Coast to Coast Financial
06.2018 - 07.2019
Call Center Rep
Inland Desert Security and Communications
02.2016 - 11.2016
Lead Sales Representative
Vector Marketing
05.2015 - 07.2015
Team member
Kaman's Art Shoppes
03.2014 - 07.2014
High School Diploma -
Buena Park High School