Kelby Fryar
Lynnwood
Summary
Dynamic professional with a strong work ethic and excellent customer service skills, honed at Assurant/IQ Data as a Debt Collector. Achieved rapid advancement to the second highest team through effective negotiation and account management. Proven ability to thrive under pressure, ensuring compliance and fostering positive relationships with clients.
Overview
3
3
years of professional experience
Work History
Debt Collector
Assurant/IQ Data
01.2024 - Current
- Collect past due balances, make payment arrangements, post payments, and finalize settlements.
- Complied with all legal requirements, maintaining strict adhere to company,client,federal and state polices.
- Performed skip tracing and thorough investigations to locate debtors.
- Interpreted written contracts and agreements to ensure compliance and clarity to debtors.
- Within first year of experience made it to the second highest team without having tenure.
Server
Bellevue Brewing Company
07.2022 - 12.2023
- Developed in-depth knowledge of craft beers, including styles,flavor profiles,and pairing recommendations.
- Successfully juggled multi tables,orders,and requests while providing timely service.
- Demonstrated ability to manager large crowds, handle high pressure situations, and maintain composure during peak hours.
- Adhered to brewery safety protocols and sanitation procedures, ensuring a clean and safe environment for customers and staff.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
East Ridge High School
Chattanooga, TNSkills
- Patience and persistence
- Account management
- Negotiation
- Point of sale (POS) system operations
- Hospitality service expertise
- Excellent customer service skills
- Strong work ethic
Timeline
Debt Collector
Assurant/IQ Data
01.2024 - Current
Server
Bellevue Brewing Company
07.2022 - 12.2023
High School Diploma -
East Ridge High School