Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rose-Lina Denose

North Miami,FL

Summary

Dynamic customer service professional with experience at Liveops, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and informed recommendations. Skilled in data entry and proficient in various software, consistently achieving high retention rates and positive client feedback.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Liveops
12.2024 - 06.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Intern

Jackson North Medical Center
02.2022 - 02.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Customer Service Representative

Arise
01.2020 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Nursing

The Sands At South Beach Care Center
42 Collins Ave, Miami Beach, FL 33139
03-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Payment processing

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Liveops
12.2024 - 06.2025

Intern

Jackson North Medical Center
02.2022 - 02.2025

Customer Service Representative

Arise
01.2020 - 02.2024

Nursing

The Sands At South Beach Care Center

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Rose-Lina Denose