Xzaria Porter
WHITEVILLE,NC
Summary
I am a diligent driven, personable customer service representative with over 3 years of experience interfacing with clients. A dedicated outside-the-box strategic thinker and possess extensive expertise in meeting customer needs, quality standards, and staying current on product and service updates. As well as a highly empathetic and supportive team player.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
WHITEVILLE, NC
09.2021 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and medical benefits while surpassing monthly goals.
- Developed highly empathetic client relationships and earned areputation for exceeding service standard goals.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Answered customer telephone calls promptly to avoid on-hold wait times
Customer Service Cashier
Lowes Home Improvment
WHITEVILLE, NC
12.2020 - 08.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Cashier
Food Lion Grocery
WHITEVILLE, NC
09.2019 - 08.2020
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained cash drawer of $2000 or more per shift
Education
High School Diploma -
Whiteville High School
Whiteville, NC06.2020
Associate of Science - General Studies
Southeastern Community College
Whiteville, NC06.2020
Skills
- Verbal and Written Communication
- Upbeat and Positive Personality
- Upselling Products and Services
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Strong Analytical and Problem Solving Skills
- Proficiency in Microsoft Office and G Suite
- Excellent Attention to Detail
- Proactive Self-Starter
Timeline
Customer Service Representative
Alorica
09.2021 - Current
Customer Service Cashier
Lowes Home Improvment
12.2020 - 08.2021
Cashier
Food Lion Grocery
09.2019 - 08.2020
High School Diploma -
Whiteville High School
Associate of Science - General Studies
Southeastern Community College
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