Xzaundria Martin
Florissant,MO
Summary
Experienced Customer Service Supervisor bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Adept at elevating customer experiences, I spearheaded initiatives at USPS that significantly boosted satisfaction and loyalty. My expertise in problem-solving and leadership, coupled with a knack for efficient employee scheduling, led to notable improvements in service delivery. My approach combines strong customer relations with strategic decision-making, ensuring operational excellence and team harmony.
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service, USPS
07.2021 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Customer Service Sales Clerk
United States Postal Service, USPS
03.2017 - 08.2021
- Conducted regular audits of cash registers, ensuring accuracy in daily financial transactions and minimizing discrepancies.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Marquette High School
Chesterfield, MO05-2008
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- Customer Relations
- Delegating Work
- Employee Scheduling
- Complaint resolution
- Time tracking
Timeline
Customer Service Supervisor
United States Postal Service, USPS
07.2021 - Current
Customer Service Sales Clerk
United States Postal Service, USPS
03.2017 - 08.2021
High School Diploma -
Marquette High School
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