XZAVIOUS JEFFERY
Augusta,GA
Summary
I'm an experienced IT Professional bringing 20 years of System Administration and Cyber Security experience in the United States Air Force. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Lead, Plans and Projects
United States Air Force, USAF
Eglin AFB, FL
12.2018 - 11.2022
- Trained, coached and mentored 1057 military members to improve readiness and training in austere locations.
- Prepared detailed written reports, formulated policy and guidance for use of subordinate organizations. Created and maintained Emergency Operations Plan for 1057 members, 106 aircraft and 8 tons of mission support equipment.
- Assessed complex documentation for combat, weapon systems and anti-terrorism programs. Oversaw Eglin Air Force Base Anti-Terrorism 2,759 members, minimizing local terror threats.
- Treaty Compliance Officer, oversaw Eglin Air Force Base F-35 NATO and national security program compliance. Ensured Eglin Air Force Base had zero international incidents in 5 years.
- Wing Operational Security Manager, led planning and protection efforts to maintain secure operations utilizing OPSEC (OSINT, SIGINT, etc) principles and practices. Held over 48 assessments including joint assessment with Pentagon. Deconflicted 7 airfields, engaged leadership and created 24/7 support for joint assessment.
- Managed 71 million dollar Computer and Information (C&I) system enclave, supporting 2,100 joint users.
- Secured Command, Control, Communication and Computers (C4) for completion of 2,500 annual fighter pilot training flights.
- Coordinated with MAJOR COMMAND agencies on Communications & Information regulations and technical solutions to upgrade Command, Control, Communications and Computers infrastructure
- Introduced new software and hardware to local networks using Risk Management Frameworks for secure and reliable service. Completed two Authority to Operate packages, maintained 365 day monitoring.
Lead, IT Service Desk Supervisor
United States Air Force Reserve
Kunsan Air Base
11.2017 - 11.2018
- Led 25 member team and provided service to 2,700 end-users over a $35M network, operation, restoration, configuration of 4.8K IT assets.
- Organized & validated user/organizational accounts utilizing Active Directory, Microsoft Exchange and a secured virtual messaging system.
- Maintained and operated unclassified & classified equipment while using effective troubleshooting, repair, and analysis.
- Directly supported 8 Fighter Wing, 7th Air Force and United States Forces Korea with standard voice, data, video network and cryptographic device solutions.
- Ensured that pre and post-accreditation mitigation occurs and were conducted after each ACAS (Assured Compliance Assessment Solution) scan and STIGs were reviewed
- Applied VMWare and Virtual Technologies for secured systems. Implemented, secured and maintained Virtual Desktop Solutions to 2,700 end users.
- Ensured the reporting and tracking of lost/stolen/compromised SI/PII/or other cyber security incident is reported to the Information Systems Security Manager and/or to leadership within one hour of discovery.
- Synthesized system requirements, identify and assess alternative solutions, and prepares the recommendation in either document and/or briefing format.
Lead, IT Service Desk Supervisor
United States Air Force, USAF
Scott AFB, IL
12.2014 - 11.2017
- Led 25 member team and provided service to 2,700 end-users over a $35M network, operation, restoration, configuration of 4.8K IT assets
- Organized & validated user/organizational accounts utilizing Active Directory, Microsoft Exchange and a secured virtual messaging system
- Maintained and operated unclassified & classified equipment while using effective troubleshooting, repair, and analysis
- Directly supported 8 Fighter Wing, 7th Air Force and United States Forces Korea with standard voice, data, video network and cryptographic device solutions
- Ensured that pre and post-accreditation mitigation occurs and were conducted after each ACAS (Assured Compliance Assessment Solution) scan and STIGs were reviewed
- Applied VMWare and Virtual Technologies for secured systems
- Implemented, secured and maintained Virtual Desktop Solutions to 2,700 end users
- Ensured the reporting and tracking of lost/stolen/compromised SI/PII/or other cyber security incident is reported to the Information Systems Security Manager and/or to leadership within one hour of discovery
- Synthesized system requirements, identify and assess alternative solutions, and prepares the recommendation in either document and/or briefing format.
Lead, Information Technology Asset Management
United States Air Force, USAF
Misawa Air Base
11.2011 - 12.2014
- Managed over 10K IT Assets valued at $8.7M, trained and managed 157 equipment custodians
- Prepared weekly/monthly/yearly accountability and usage reports for the installations Land Mobile Radios and IT assets
- Received, processed, updated and transferred computer equipment through Air Force approved SQL database Asset Inventory Management (AIM)
- Led Blackberry Mobile Suite purchase process
- Accounted for and issued 188 Blackberry devices
- Achieved the installations Best Ever 90% accountability rating up from 64% previously held by outgoing Asset Manager
- Held daily Equipment custodian training, assessed 114 equipment custodians and accounts within a 90-day period to eradicate overdue accounts
- Ratified 72 overdue accounts
- Tackled installations Life cycle Management and Annual Technical Refresh project
- Prepped 157 equipment custodians by identifying End-of-life and out-of-warranty assets
- Prioritized replacements and implemented the refresh of 1900 IT assets
- Lead Hardware and Software License Manager
- Tracked, maintained and updated the installations hardware and software licenses utilizing Air Force approved SQL database
- Implemented life cycle management process notifying the Office of Primary Responsibility for the software/hardware 180 days out from renewal or removal asset.
Records Manager
United States Air Force, USAF
Warner Robins, GA
07.2006 - 11.2011
- Analyzed current processes for storage, retention, and destruction of records. Revamped records management plans for Deployment Office. Remedied over 130 errors to bring program into compliance with readiness program.
- Monitored disposal activities as per established guidelines. Purged 140+ publications and form record sets by applying federal disposition guidelines.
- Updated document control software regularly to support efficient operations. Utilized Air Force Records Information Management Systems to transform analog file plans to digital. Increased program compliance by 30%.
- Managed access rights to ensure authorized personnel can view sensitive documents. Administered the Air Force Record Information Management System to over 138 Records Managers.
- Provided training to staff on proper use of the records management system. Trained 138 personnel on proper record keeping utilizing digital system.
Education
Associate of Science -
Community College of The Air Force
Skills
- CompTIA Certifications
- Certified A ce
- Certified Network ce
- Certified Security ce
- Certified CASP ce
- Risk Management Framework for DoD IT
- Air Force Operational Security
- EMASS In Depth Essentials
- Air Force Treaty Compliance Office Training
- Mobile Device Management
- Python
- VMWare
- Microsoft Exchange
- Microsoft Office
- Microsoft OS
- Microsoft Powershell
- Windows 10
- Active Directory
Additionalattributes
Active "Secret" security Clearance., Outstanding oral, written and interpersonal communication skills., Strong analytical skills, including the ability to collect, extract, synthesize and summarize relevant data. Perform root cause analysis and implement recommended scalable solutions., Extensive experience in developing and nurturing relationships through collaborative engagements with executive leadership, operational management, peers and clients.
References
References available upon request.
Timeline
Lead, Plans and Projects
United States Air Force, USAF
12.2018 - 11.2022
Lead, IT Service Desk Supervisor
United States Air Force Reserve
11.2017 - 11.2018
Lead, IT Service Desk Supervisor
United States Air Force, USAF
12.2014 - 11.2017
Lead, Information Technology Asset Management
United States Air Force, USAF
11.2011 - 12.2014
Records Manager
United States Air Force, USAF
07.2006 - 11.2011
Associate of Science -
Community College of The Air Force
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