Summary
Overview
Work History
Education
Skills
Timeline
Generic

VANESSA GOSA

Meridianville,AL

Summary

Professional with proven track record in ensuring efficient and timely delivery of mail and packages. Strong focus on reliability, adaptability to evolving routes and schedules, and collaboration within team environment. Skilled in route planning, navigation, and customer service, consistently meeting and exceeding performance expectations. Known for high level of dependability and ability to handle diverse tasks effectively.

Overview

36
36
years of professional experience

Work History

Rural Mail Carrier

USPS
06.2019 - Current
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.

3rd Manager

ABC Spirits
01.2019 - 05.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Supervisor

Summit Food Service
03.2017 - 01.2019
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Call Center Representative

West Corporation
01.2004 - 02.2006
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.

Cashier Team Lead

Krispy Kreme
01.1997 - 02.2004
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Supervise others and provide on-the-job training.

Assembly Line Mechanic

Parker Hannafin
01.1996 - 02.1997
  • Perform quality checks on products and parts.
  • Package finished products and prepare them for shipment.
  • Complete production reports to communicate team production level to management.
  • Determine work assignments and procedures.
  • Rotate through all the tasks required in a particular production process.

Cashier

Popeye’s Chicken
01.1990 - 02.1996
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answer customers' questions, and provide information on procedures or policies.
  • Supervise others and provide on-the-job training.

Education

Associate of Applied Science - Biology

J. F Drake Technical College
Huntsville
08-2027

High School Diploma - General studies

Lee High School
Huntsville, AL
05.1994

Skills

  • Customer and Personal Service
  • Sales and Marketing
  • Coordination
  • Communications and Media
  • Clerical
  • Food Production
  • Mechanical
  • Production and Processing
  • Facilities maintenance

Timeline

Rural Mail Carrier

USPS
06.2019 - Current

3rd Manager

ABC Spirits
01.2019 - 05.2021

Supervisor

Summit Food Service
03.2017 - 01.2019

Call Center Representative

West Corporation
01.2004 - 02.2006

Cashier Team Lead

Krispy Kreme
01.1997 - 02.2004

Assembly Line Mechanic

Parker Hannafin
01.1996 - 02.1997

Cashier

Popeye’s Chicken
01.1990 - 02.1996

High School Diploma - General studies

Lee High School

Associate of Applied Science - Biology

J. F Drake Technical College

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