Xzyia Smith
Montgomery,Al
Summary
Dedicated customer service professional with a strong background in client support, recognized for achieving exceptional customer satisfaction and loyalty. Demonstrates outstanding communication and problem-solving abilities, effectively managing multiple tasks in fast-paced environments. Committed to continually enhancing operational processes to elevate the overall customer experience.
Overview
5
5
years of professional experience
Work History
Online Pickup and Grocery
Walmart
Millbrook, Al
02.2022 - 07.2024
- Built and maintained productive relationships with employees.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered customer inquiries and provided accurate information regarding products and services.
Preschool Teacher K3
Purpose Child Care & Academy
01.2023 - 02.2024
- Monitored student progress to ensure cooperation and growth.
- Incorporated music, art and theater into lesson planning.
Pre-K3 Teacher
All About Kidz
02.2022 - 07.2023
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Implemented hands-on, play-based strategies for experiential learning.
911 dispatcher
Lowndes County Sheriff Department
Hayneville, Al
10.2021 - 02.2022
- Coordinated activities between multiple agencies during emergency situations.
- Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Researched vehicle, wanted and missing persons information.
Cashier
Chevron
Fort Deposit
08.2021 - 10.2021
- Counted and balanced cashier drawers.
- Performed other duties as assigned by management.
- Resolved customer complaints in a professional manner.
- Greeted customers promptly and responded to questions.
Cashier
FireHouse Subs
Montgomery, Al
09.2020 - 05.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted and balanced cashier drawers.
Packer, Shipper
Priester's Pecans
Fort Deposit
10.2019 - 12.2019
- Seasonal
- Handled return shipments, repacking products as needed for resale or disposal.
- Assisted in loading and unloading items into delivery vehicles.
Education
Early Childhood
Liberty University
Lynchburg, VA01.2025
High School Diploma - Business Management, Computer Science
Jefferson Davis High School
Montgomery, AL05.2019
Skills
- Excellent verbal and written communication
- Active listening
- Clarity in conveying ideas
- Ability to prioritize tasks
- Meeting deadlines independently
- Efficiently managing a flexible schedule
- Goal-oriented mindset
- Strong work ethic
- Initiative to complete tasks without supervision
- Experienced with Virtual Communication Platforms
- Skilled in Microsoft Office and Google Workspace
- Basic troubleshooting skills for common tech issues
- Ability to manage multiple tasks/projects
- Effective file management
- Creating and maintaining schedules or to-do lists
- Analytical thinking
- Creativity in finding solutions
- Adaptability to changing circumstances
- Experience working with virtual teams
- Contributing to group projects remotely
- Upholding team dynamics through virtual communication
- Handling inquiries and issues effectively
- Empathy and patience with clients/customers
- Conflict resolution abilities
- Accuracy in tasks and reporting
- Thoroughness in project completion
- Proofreading and editing skills
- Previous experience in a telecommuting position
- Understanding of remote work challenges and best practices
- Familiarity with setting up a productive home office environment
- Typing skills 30-35 wpm
- File management
- Customer focus
- Requirements elicitation
- Rapid prototyping integration
- Software testing and validation
- Technical writing
- Speedy Typing Proficiency
- skilled in Word, Power point, acess, excel programs
Timeline
Preschool Teacher K3
Purpose Child Care & Academy
01.2023 - 02.2024
Online Pickup and Grocery
Walmart
02.2022 - 07.2024
Pre-K3 Teacher
All About Kidz
02.2022 - 07.2023
911 dispatcher
Lowndes County Sheriff Department
10.2021 - 02.2022
Cashier
Chevron
08.2021 - 10.2021
Cashier
FireHouse Subs
09.2020 - 05.2021
Packer, Shipper
Priester's Pecans
10.2019 - 12.2019
Early Childhood
Liberty University
High School Diploma - Business Management, Computer Science
Jefferson Davis High School
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