Giovanni Soto
Garland
Summary
Dynamic and customer-focused professional with extensive experience at Texas De Brazil, excelling in customer service and food inspection. Proven ability to resolve complaints swiftly, enhancing guest satisfaction. Skilled in front-end monitoring and process implementation, contributing to a positive dining experience while maintaining high hygiene standards.
Overview
2
2
years of professional experience
Work History
Server
Texas De Brazil
07.2024 - 01.2025
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Cheddar's Scratch Kitchen
02.2024 - 07.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Asset Protection Associate
Walmart
06.2023 - 02.2024
- Patrolled store departments to check for suspicious activities.
- Wrote reports outlining activities and results.
- Checked CCTV for evidence of shoplifting.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Education
No Degree - Accounting
Dallas College
Dallas06-2026
Skills
- Food inspection
- Table resetting
- Customer service
- Front-end monitoring
- Process implementation
- Trend awareness
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Server
Texas De Brazil
07.2024 - 01.2025
Server
Cheddar's Scratch Kitchen
02.2024 - 07.2024
Asset Protection Associate
Walmart
06.2023 - 02.2024
No Degree - Accounting
Dallas College
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