Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yabdiel Burgos

Palm Bay,FL

Summary

Dynamic Manager with a proven track record at Walmart, enhancing customer satisfaction scores by overhauling service protocols. Expert in team leadership and strategic planning, adept at staff training and development. Achieved significant improvements in productivity and service quality by fostering a motivated and skilled workforce.

Overview

2
2
years of professional experience

Work History

Manager

Walmart
01.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

High School Diploma -

Heritage High School
Palm Bay, FL
05-2024

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management

Accomplishments

  • Supervised team of 18 staff members.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager

Walmart
01.2023 - Current

High School Diploma -

Heritage High School

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Yabdiel Burgos