Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

Yabili Emilio Nyandwe

Summary

Dynamic professional with a proven track record in customer service and team leadership at Iowa Western Marshall Wellness Center. Expert in managing operations and enhancing member satisfaction while ensuring compliance with standards. Skilled in time management and decision-making, consistently delivering exceptional results in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Intermurall Manager

Iowa Western Marshall Wellness Center
01.2024 - 05.2024
  • Managed daily gym operations to ensure optimal member experience and satisfaction.
  • Monitored facility maintenance and cleanliness standards to promote a safe workout environment.
  • Officiated competitive sports events, ensuring adherence to rules and regulations.
  • Managed front desk operations, ensuring a welcoming environment for all members and guests.
  • Processed member check-ins and memberships accurately using gym management software.

Call Agent

Frankfurt University of Applied Science
03.2022 - 08.2023
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized call management systems to document customer interactions and track service requests.
  • Adapted to various customer needs, demonstrating flexibility in communication styles and approaches.
  • Collaborated with team members to develop solutions for common customer concerns and complaints.

Administrator

Centogene
03.2021 - 10.2021
  • Maintained accurate records and documentation, ensuring data integrity across systems.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

Education

Bachelor of Science - Sports Management

Lourdes University
Sylvania, OH
05-2027

High School Diploma - General Studies

Werner Von Siemens Schule
Frankfurt Germany, Hesse
08-2019

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

English
Native or Bilingual
French
Full Professional
German
Native or Bilingual

Awards

  • Honor Roll, 4 consecutive semesters 2023-2025
  • Phi Theta Kappa Honor Society, Member

Timeline

Intermurall Manager

Iowa Western Marshall Wellness Center
01.2024 - 05.2024

Call Agent

Frankfurt University of Applied Science
03.2022 - 08.2023

Administrator

Centogene
03.2021 - 10.2021

Bachelor of Science - Sports Management

Lourdes University

High School Diploma - General Studies

Werner Von Siemens Schule

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