Job Search Status
Open to workDesired start date: Immediately
Open To Work
Yacine KEBEEPCISS
52154 Rosewood Ln
Work Preference
Summary
Dynamic manager with a proven track record at KY Traiding LLC, excelling in team leadership and customer service. Spearheaded strategic initiatives that enhanced operational efficiency and drove revenue growth. Adept at complex problem-solving and staff training, fostering a high-performing culture that improved customer satisfaction scores significantly.
Overview
16
16
years of professional experience
Work History
Manager Care Representative
KY Traiding LLC
California City, CA
02.2021 - 03.2025
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to drive business growth and optimize resource allocation.
- Mentored team members, fostering professional development and improving overall team performance.
- Analyzed market trends, providing insights to inform decision-making and competitive positioning.
- Established key performance indicators, tracking progress to ensure alignment with organizational goals.
- Coordinated project timelines and resources, ensuring timely delivery of critical business objectives.
- Cultivated strong vendor relationships, negotiating contracts to secure favorable terms for the company.
- Conducted regular risk assessments, implementing strategies to mitigate potential disruptions in operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
Manager of Business Development and Sales
KY Traiding LLC
New York, NY
04.2012 - 07.2019
- Developed and executed strategic sales plans to expand market presence and drive revenue growth.
- Identified new business opportunities through market research and competitive analysis to enhance client acquisition efforts.
- Built and maintained strong relationships with key stakeholders, enhancing customer satisfaction and retention rates.
- Led cross-functional teams in delivering innovative solutions tailored to client needs, improving overall service delivery.
- Mentored junior sales staff, providing training on best practices and promoting a culture of continuous improvement.
- Analyzed sales data to assess performance metrics, facilitating informed decision-making for future strategies.
Manager
KY Traiding LLC
France
06.2009 - 09.2011
- Oversaw daily operations to ensure efficiency and compliance with company policies.
- Developed and implemented training programs for team members, enhancing skillsets and performance.
- Streamlined workflow processes, resulting in improved productivity across departments.
- Managed inventory levels using ERP systems, optimizing stock management and reducing waste.
Education
Bachelor of Science -
Saint Denis
France 🇫🇷 10.2000
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Languages
English French
Full Professional
Timeline
Manager Care Representative
KY Traiding LLC
02.2021 - 03.2025
Manager of Business Development and Sales
KY Traiding LLC
04.2012 - 07.2019
Manager
KY Traiding LLC
06.2009 - 09.2011
Bachelor of Science -
Saint Denis