Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yacine Mbaye

Baltimore,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Performance-oriented Sales Leader offering exceptional record of achievement over 5 -year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

8
8
years of professional experience
1
1
Certificate
1
1

Certification

Work History

District Manager

Popeyes
10.2018 - Current
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Built positive and productive relationships with store and field leadership.
  • Built relationships with customers and community to establish long-term business growth.
  • Supervised Number locations to enforce high-quality standards of operation.
  • Modeled best practices for sales and customer service.

Front Desk Office Assistant

African Instute Of Management
01.2016 - 04.2017
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Bachelor -

African Institute of Management
Dakar, Senegal

Certified CE - Security+ Comptia

Douala School of IT
Baltimore, MD
04.2023

Skills

  • Staff Recruiting
  • Projections Development
  • Market Research
  • Workforce Development

Certified food service manager level 1

Certification

CMT Certified Medication Technician

Languages

French
Native or Bilingual
Spanish
Limited Working
Italian
Limited Working
Fulani
Native or Bilingual
Wolof
Native or Bilingual
English
Native or Bilingual

Timeline

District Manager

Popeyes
10.2018 - Current

Front Desk Office Assistant

African Instute Of Management
01.2016 - 04.2017

Bachelor -

African Institute of Management

Certified CE - Security+ Comptia

Douala School of IT

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Yacine Mbaye