Yackelin Arreguin
Spring,TX
Summary
Dynamic Customer Service Representative with proven expertise at Shell Gas Station, excelling in problem resolution and relationship building. Skilled in payment processing and active listening, I consistently enhance customer satisfaction and loyalty, effectively addressing inquiries and concerns to foster a positive service environment.
Overview
10
10
years of professional experience
Work History
Manager
Shell Gas Station
Houston, TX
08.2020 - 04.2025
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Representative
APAC Customer Services
Houston, TX
06.2015 - 06.2017
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
Marque Learning Center
Houston TX2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Call center experience
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Manager
Shell Gas Station
08.2020 - 04.2025
Customer Service Representative
APAC Customer Services
06.2015 - 06.2017
GED -
Marque Learning Center