Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yadany Almazan

Roosevelt,NY

Summary

Proven Sales Representative at Cricket Wireless, Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

Overview

2
2
years of professional experience

Work History

Sales Representative

Cricket Wireless
09.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Customer Service Lead

Burlington
03.2023 - 09.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Education

High School Diploma -

Freeport High School
Freeport
06.2022

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales closing
  • Negotiation Tactics
  • Sales consultation

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Sales Representative

Cricket Wireless
09.2023 - Current

Customer Service Lead

Burlington
03.2023 - 09.2023

High School Diploma -

Freeport High School

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Yadany Almazan