Yaddi Escobar
Orlando
Summary
Accomplished professional with a proven track record at Mindful Behavioral Healthcare, adept in innovative thinking and attention to detail. Excelled in enhancing patient coordination and confidentiality, alongside boosting inventory accuracy at Plato’s Closet by 30%. Skilled in problem identification and logical reasoning, consistently delivering creative solutions to improve operations and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Mindful Behavioral Healthcare
07.2024 - Current
- Scheduling Appointments: Manage incoming calls to schedule, reschedule, or cancel patient appointments, ensuring proper coordination with the psychiatrist's availability and patient needs.
- Patient Intake and Information Collection: Collect and update patient information, including personal details, insurance information, and medical history, to ensure accuracy in the system for future visits.
- Answering Inquiries: Respond to general inquiries from patients regarding office hours, treatment options, and insurance coverage, providing clear and empathetic communication.
- Confidentiality and Privacy: Ensure patient confidentiality is maintained at all times, adhering to HIPAA guidelines and internal privacy policies when handling sensitive patient information.
- Coordinating with Medical Staff: Relay messages between patients and psychiatrists or other healthcare professionals, ensuring timely communication regarding treatment plans, prescriptions, or follow-up care.
Sales Associate
Plato’s Closet
10.2023 - 05.2024
- Customer Assistance: Provide friendly and helpful service by greeting customers, assisting with their product selections, and addressing inquiries about items, promotions, and store policies.
- Product Merchandising: Maintain a clean and organized store by ensuring clothing and accessories are properly displayed, folded, and arranged according to store standards and current trends.
- Cash Register Operations: Accurately process customer transactions, including purchases, returns, and exchanges, while handling cash and credit payments in a fast and efficient manner.
- Buying and Sorting Merchandise: Assist with the intake and sorting of secondhand items, ensuring that they meet store criteria for resale, and helping to organize them by type, size, or brand.
- Inventory Management: Help with restocking shelves, organizing back stock, and conducting inventory counts to ensure accurate stock levels and prevent loss.
Brand Representative
Abercrombie & Fitch
03.2023 - 10.2023
- Customer Service Excellence: Provide a high level of customer service by engaging with customers, addressing their needs, and ensuring a positive shopping experience that aligns with Abercrombie & Fitch’s brand values.
- Product Knowledge and Presentation: Maintain strong knowledge of current merchandise, promotions, and sales to help customers make informed purchasing decisions. Ensure the store’s visual presentation is in line with the brand’s aesthetic and standards.
- Sales and Upselling: Drive sales by proactively approaching customers, suggesting add-ons, and promoting store-wide promotions or loyalty programs to increase average transaction value.
- Store Organization and Inventory Management: Assist with stocking, restocking, and organizing merchandise on the sales floor. Help ensure that the store is clean, well-maintained, and visually appealing to customers.
- Team Collaboration: Work closely with team members and store leadership to meet daily sales goals, improve store performance, and contribute to the overall success of the store environment.
Education
High School Diploma -
Cypress Creek Highschool
Orlando Fl05.2024
Skills
- Problem identification
- Logical reasoning
- Creative solutions
- Innovative thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Mindful Behavioral Healthcare
07.2024 - Current
Sales Associate
Plato’s Closet
10.2023 - 05.2024
Brand Representative
Abercrombie & Fitch
03.2023 - 10.2023
High School Diploma -
Cypress Creek Highschool
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