Yadeliz Guzman
Orlando,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Rosen Hotels & Resorts
Orlando, Florida
02.2023 - 07.2025
- Managed food and beverage orders promptly and accurately, including maintaining knowledge of current promotions and menu changes to effectively communicate with customers.
- Handled cash transactions accurately using the POS system while maintaining a balanced cash drawer at the end of each shift.
- Assisted in training new staff on restaurant policies and procedures.
- Resolved guest complaints with professionalism and empathy to ensure a positive dining experience.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Hostess
Rosen Hotels & Resorts
Orlando, Florida
11.2022 - 01.2023
- Greeted guests warmly, and ensured a pleasant arrival, seating them promptly.
- Managed reservations and organized seating arrangements efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collaborated with servers to streamline guest service during peak hours, while maintaining a clean and organized space.
Front Desk Agent
Rosen Hotels & Resorts
Orlando, Florida
07.2022 - 12.2022
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments, using property management software to ensure accuracy.
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction.
- Provided accurate information about hotel facilities, services, and local attractions to enhance guest experiences.
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms.
Education
High School Diploma -
Cypress Creek High School
1101 Bear Crossing Dr05-2022
Skills
- Communication
- Problem Solving
- Collaboration
- Customer Service
- Memory Retention
- Multi-Tasking
Accomplishments
- Employee of the Month - October 2023
Certification
- Food Handling - ServSafe 2023
Timeline
Server
Rosen Hotels & Resorts
02.2023 - 07.2025
Hostess
Rosen Hotels & Resorts
11.2022 - 01.2023
Front Desk Agent
Rosen Hotels & Resorts
07.2022 - 12.2022
High School Diploma -
Cypress Creek High School
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