Yaden Reese
Hamilton
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Footlocker
06.2019 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Sales Associate
T-Mobile
06.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Caregiver
Optimized Senior Living
06.2021 - 02.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Entertained, conversed and read aloud to keep patients mentally alert.
Education
High School Diploma -
Fairfield High School
Fairfield, OH05.2020
High School Diploma -
Butler Tech Bioscience Center
West Chester, OH05.2020
Skills
- Transaction Monitoring
- Shift Coverage
- Shrinkage Prevention
- Sales Monitoring
- Inventory Restocking
- Property Showing
- Statistical Data Gathering
- Directing Team Members
- Product and Service Knowledge
- Recruiting and Interviewing
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Store Opening and Closing Procedures
- Retail Knowledge
- Effective Selling Techniques
- Orientating and Training
- Overseeing Employees
- Answering Customer Questions
- Online Help
- Shipment Preparation
- Customer Service
- Exceeding Customer Expectations
Timeline
Sales Associate
T-Mobile
06.2022 - 12.2023
Caregiver
Optimized Senior Living
06.2021 - 02.2022
Assistant Manager
Footlocker
06.2019 - Current
High School Diploma -
Fairfield High School
High School Diploma -
Butler Tech Bioscience Center
Similar Profiles
Jamere JacksonJamere Jackson
Sales Associate at FootlockerSales Associate at Footlocker
Saabir AbdallaSaabir Abdalla
Sales Associate at FootlockerSales Associate at Footlocker
INDASIA RUIZINDASIA RUIZ
Customer Service Representative at FootlockerCustomer Service Representative at Footlocker