Yadianet Milian
Cape Coral ,Fl
Summary
Dynamic General Manager with a proven track record at Duty Free Americas Inc., excelling in operations management and team leadership. Spearheaded strategies that boosted sales and enhanced customer retention. Cultivated strong client relationships while implementing effective inventory control, resulting in streamlined operations and increased profitability. Committed to fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
General Manager
Duty Free Americas Inc.
08.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
Pollo Tropical
07.2014 - 07.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor Of Computer Information Systems -
Carlos Marx
Matanzas Cuba 07.2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Inventory control
- Goal setting
- Verbal and written communication
- P&L management
- Schedule management
- Customer retention
- Employee development
- Staffing
- Recruitment
- Time management
Languages
English
Professional Working
Spanish
Full Professional
Timeline
General Manager
Duty Free Americas Inc.
08.2021 - Current
General Manager
Pollo Tropical
07.2014 - 07.2021
Bachelor Of Computer Information Systems -
Carlos Marx
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