Yadiel Enriquez
Miramar,FL
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Lead Guest Service Expert
Courtyard By Marriott
12.2022 - Current
- Customer Service
- Banquet Event Coordinator
- Mixologist
- Merchandise Purchaser
- Served food and beverages promptly with focused attention to customer needs.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Handle employee payroll
- Employee Schedule
Private Event Coordinator
The Ritz-Carlton Hotel
06.2022 - 12.2023
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Office Meetings
- Sales
Guest Experience Expert
The Ritz Carlton
03.2021 - 07.2022
- Greet Guest
- Process Payments
- Cash Handling
- Handle Calls
- Handle Reports
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Managed check-in and check-out procedures for guests.
Education
Bachelor of Arts - Hospitality Administration And Management
San Ignacio University
Miami, FL12.2021
Skills
- Creative Solutions
- Claims Investigations
- Good Telephone Etiquette
- Planning and Coordination
- Data Entry
- Microsoft office Word, Powerpoint, Excel
- Bilingual
- Event Planning
- Office Experience
Timeline
Lead Guest Service Expert
Courtyard By Marriott
12.2022 - Current
Private Event Coordinator
The Ritz-Carlton Hotel
06.2022 - 12.2023
Guest Experience Expert
The Ritz Carlton
03.2021 - 07.2022
Bachelor of Arts - Hospitality Administration And Management
San Ignacio University
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