Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yadira Alvarado

Irving,TX

Summary

Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.

Overview

6
6
years of professional experience

Work History

Bank Teller

Comerica Bank
06.2024 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Educated customers on use of banking website and mobile apps.

Customer Advocate

Speedy Cash Loans
08.2021 - 06.2024
  • Cash checks for customers,going through a verification process.
  • Meet with applicants to obtain information for loan applications and answer questions about the process.
  • Explain to customers the different types of loan's options that are available, as well as the terms of those services.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
  • Handle customer complaints and take appropriate action to resolve them
  • Negotiate payment arrangements with customers who have delinquent loans.
  • Explain loan contract regarding to the type of loan they are taking and loan restrictions.
  • Greet customers entering establishments.
  • Answer as many phone calls each day to help customers with their needs, help customers apply for loans over the phone, and provide good customer service over the phone.

Sales Associate/ Assistant Manager

Melrose
06.2019 - 03.2021
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Place prices or descriptive signs on backdrops,fixtures,merchandise, or floor.
  • Dress mannequins for displays.
  • Prepare sketches, floor plans, or models of proposed display.
  • Issue receipts, refunds, credits, or change due to customer.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available.
  • Assist with duties in other areas of the store such as monitoring fitting rooms, helping out for customer needs with clothes or shoe sizes.
  • Stock shelves and mark prices on shelves and other items.
  • Supervise the activities of other employees in receiving, storing, and shipping products or materials.

Education

High School Diploma -

Irving High School
Irving, TX
05.2021

Skills

  • Data Entry and Maintenance
  • Client Relationships
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Information Updates
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Understanding Customer Needs
  • Money handling
  • Deposit and withdrawal management
  • Cash counting
  • Balance transfers
  • Signature verification
  • Cash drawer balancing
  • Spanish speaking

Timeline

Bank Teller

Comerica Bank
06.2024 - Current

Customer Advocate

Speedy Cash Loans
08.2021 - 06.2024

Sales Associate/ Assistant Manager

Melrose
06.2019 - 03.2021

High School Diploma -

Irving High School

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