Yadira Diaz
Bayonne ,USA
Summary
Seasoned Commercial Manager with a proven track record at Advance Auto Parts, adept in inventory and account management, and excelling in high-volume environments. Demonstrates exceptional problem-solving and customer service skills, achieving revenue targets through strategic pricing. Expert in manufacturing and commercial services, with a knack for surpassing financial goals and enhancing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Commercial Manager
Advance Auto Parts
08.2012 - Current
- Met needs of commercial customers through proactive inventory and account management strategies.
- Answered customer questions and offered knowledgeable product advice based on latest information.
- Achieved revenue targets with proper costing and pricing of products and services.
Receptionist Administrator
New York State Auto
10.2020 - 2024
Managed phone communications and scheduled towing services. Coordinated driver dispatch and payroll processing. Organized appointments and contacted insurance companies to facilitate claims as necessary.
Store Manager
R&S Strauss
10.2007 - 08.2012
- Maintained high store standards in merchandising, security and visual presentation.
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
Education
Diploma - undefined
James Monroe
NY06.2008
Skills
Executed timely dispatch of goods to ensure efficient supply chain operations
Managed high volume of incoming calls to provide customer support and resolve inquiries efficiently Helped maintain a positive customer experience through effective communication and problem-solving Assisted team members in handling call overflow during peak hours
Oversaw payroll processing and administration to ensure timely and accurate employee compensation
Assisted guests with check-in and check-out processes Supported team members in maintaining cleanliness and organization of accommodations Provided information about local attractions and services to enhance guest experiences
Oversaw delivery of commercial services to enhance client satisfaction
Thrived in dynamic, fast-paced environments, adapting quickly to changing priorities
Collaborated with fleet customers to enhance service delivery and satisfaction
Oversaw inventory management processes to ensure optimal stock levels
LANGUAGE
Spanish
Advanced
Accomplishments
Grew sales year after year maintained a 20% plus on over all sales
Timeline
Receptionist Administrator
New York State Auto
10.2020 - 2024
Commercial Manager
Advance Auto Parts
08.2012 - Current
Store Manager
R&S Strauss
10.2007 - 08.2012
Diploma - undefined
James Monroe