YADIRA DOWLING
Wyandotte,MI
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. I can speak, ans write fluently in English, and Spanish. I can also type 35-45 wpm.
Overview
23
23
years of professional experience
Work History
CASHIER/Merchandise Stocker
Dollar Tree
Southgate, Michigan
04.2020 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Banquet Server
THE GRECIAN CENTER
Southgate, Michigan
04.2015 - 07.2022
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Replenished buffet lines with fresh foods as needed.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Communicated with chefs regarding any special requests from guests.
- Set up stations for serving meals according to established guidelines.
- Followed proper sanitation guidelines when handling food items.
Production Worker
CHAMPION FOODS, LLC
New Boston, Michigan
08.2012 - 08.2013
- Operated forklift to move materials and finished products within warehouse.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Monitored production line operations to ensure efficiency and accuracy.
Sales Associate/Head Cashier
GNC
Hialeah, Florida
02.2009 - 11.2009
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
Paralegal Assistant
SPIEGEL & UTRERA, PA
Miami, FL
04.2007 - 10.2008
- Reviewed legal documents for accuracy and completeness.
- Prepared reports, correspondence and other documents related to cases.
- Drafted pleadings, motions, discovery requests, subpoenas and other court filings.
- Organized case files, including maintaining filing systems, photocopying documents and scanning records into databases.
- Developed forms for use in litigation matters based on state statutes or federal regulations.
- Maintained contact with clients regarding case updates or changes in procedures.
- Updated client information in firm's database system ensuring accuracy of data entry.
- Organized client calendars, prepared mailings and handled high call volumes.
Customer Service Representative
UNIVERSAL ATHLETICS
Hialeah, Florida
02.2002 - 03.2007
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Miami Senior High School
Miami, FL06-1997
Skills
- Cash Register Operation
- Customer Service
- Payment Collection
- Product Recommendations
- Product restocking
- Returns processing
- Cash Handling
- Proficient in Word, and Excel
- Money Handling
- Ordering and stocking
- Inventory Management
- Conflict Resolution
- Written and verbal communication
- Organizational abilities
- Online orders preparation
- Hospitality and accommodation
- Credit and cash transactions
- Merchandise Restocking
- Sales expertise
Timeline
CASHIER/Merchandise Stocker
Dollar Tree
04.2020 - 10.2024
Banquet Server
THE GRECIAN CENTER
04.2015 - 07.2022
Production Worker
CHAMPION FOODS, LLC
08.2012 - 08.2013
Sales Associate/Head Cashier
GNC
02.2009 - 11.2009
Paralegal Assistant
SPIEGEL & UTRERA, PA
04.2007 - 10.2008
Customer Service Representative
UNIVERSAL ATHLETICS
02.2002 - 03.2007
High School Diploma -
Miami Senior High School