Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Yadira Eguia

Brownsville,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Maximus
Brownsville, TX
07.2022 - 06.2025
  • Resolved customer inquiries in English and Spanish, enhancing communication and satisfaction.
  • Educated patients on insurance benefits and eligibility, ensuring understanding of coverage options.
  • Processed and evaluated insurance claims for accuracy and compliance with company policies.
  • Collaborated with adjusters to gather necessary documentation for claim resolution.
  • Maintained detailed records of claims activities in electronic management systems.
  • Communicated effectively with clients regarding claim status and required information.
  • Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
  • Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.

Youth care worker

SOUTHWEST KEYS
Brownsville, TX
12.2017 - 09.2020
  • Provided emotional support and guidance to youth in crisis situations.
  • Facilitated engaging group activities to promote social skills and teamwork.
  • Monitored behavioral patterns and documented progress in case files.
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Completed clear and concise documentation of youth behavior and actions.

Agent

TELEPERFORMANCE
Brownsville, TX
08.2016 - 07.2017
  • Addressed customer account discrepancies and concerns.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with cross-functional teams to streamline troubleshooting processes and improve response times.
  • Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.

Education

Associates -

TEXAS SOUTHMOST COLLEGE
Brownsville, TX
05.2015

High School Diploma - undefined

HANNA HIGH SCHOOL
Brownsville, TX
06.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Complaint resolution
  • Payment processing
  • Paperwork processing
  • Order processing
  • Documentation
  • Claims processing
  • Insurance claims review

Timeline

Customer Service Representative

Maximus
07.2022 - 06.2025

Youth care worker

SOUTHWEST KEYS
12.2017 - 09.2020

Agent

TELEPERFORMANCE
08.2016 - 07.2017

High School Diploma - undefined

HANNA HIGH SCHOOL

Associates -

TEXAS SOUTHMOST COLLEGE
Yadira Eguia