Yadira Garcia
Alamo,TX
Summary
Proven track record in enhancing office efficiency and customer satisfaction at Rioplex Distributors, leveraging expertise in Microsoft Excel and exceptional customer service skills. Excelled in streamlining administrative processes and improving client relations, significantly boosting operational productivity. Demonstrates a strong ability to manage high-volume tasks while maintaining meticulous attention to detail and fostering positive customer engagements. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Rioplex Distributors
Alamo, TX
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
Call Center Representative
1800 Radiator
Pharr, TX
01.2020 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Sales Associate
It’s GOOD To Be QUEEN
Mission, TX
01.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Wait Staff Member
Khans Grill
McAllen, TX
01.2010 - 08.2015
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Education
GED -
Texas Work Force
Pharr, TX11.2009
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Filing
- Documentation and Recordkeeping
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Excel spreadsheets
- Invoice Processing
- Multi-Line Phone Systems
- Records administration
- Bookkeeping
Timeline
Administrative Assistant
Rioplex Distributors
02.2023 - Current
Call Center Representative
1800 Radiator
01.2020 - 07.2020
Sales Associate
It’s GOOD To Be QUEEN
01.2017 - 12.2017
Wait Staff Member
Khans Grill
01.2010 - 08.2015
GED -
Texas Work Force