Yadira Gonzales
Phoenix,AZ
Overview
6
6
years of professional experience
Work History
Flight Attendant
Allegiant Air
10.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Laboratory Assistant
Mayo Clinic
07.2022 - 11.2024
- Obtained samples for testing following standard protocols.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Prepared specimens and forms for transport to outside laboratories.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Prepared lab for daily operations by stocking materials and equipment.
Clinical Research Assistant
St. Joseph's Hospital and Medical Center
04.2021 - 06.2022
- Educated clinical study participant and addressed concerns.
- Acquired and maintained strong understanding of FDA requirements.
- Adhered to standards in areas involving data collection, research protocols and regulatory reporting.
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
- Collected, processed and delivered specimens from trial participants.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Explained treatment procedures and physicians' instructions.
Cashier/Barista
Sodexo Food Service
08.2018 - 07.2021
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Specimen Processing Technician
Sonora Quest Laboratories
09.2019 - 04.2021
- Identified opportunities for process and efficiency improvements.
- Received, logged and assessed quality of specimens received.
- Adhered to all safety and infection control precautions and regulations.
- Protected patient information by adhering to strict confidentiality standards.
- Working fast paced and high production area
- Processing requisition forms in a timely manner and verifying patient identifiers
Education
Some College (No Degree) - Medical Assistant
Providence Training Institute
Glendale, AZHigh School Diploma -
Westview High School
Avondale, AZ05.2018
Skills
- Research and Documentation
- Regulatory Compliance
- Lab Equipment Processes
- Laboratory Safety Protocols
- Verbal and Written Communication
- Safety Protocols
- Specimen Preparation
- Detail-Oriented
- Adaptable and Flexible
- Active Listening
- Problem Solving
- Multitasking and Prioritization
- Time Management
- Customer Service
Timeline
Flight Attendant
Allegiant Air
10.2024 - Current
Laboratory Assistant
Mayo Clinic
07.2022 - 11.2024
Clinical Research Assistant
St. Joseph's Hospital and Medical Center
04.2021 - 06.2022
Specimen Processing Technician
Sonora Quest Laboratories
09.2019 - 04.2021
Cashier/Barista
Sodexo Food Service
08.2018 - 07.2021
Some College (No Degree) - Medical Assistant
Providence Training Institute
High School Diploma -
Westview High School
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