Yadira Hernandez
Tonawanda,NY
Summary
Accomplished in client relationship management and bilingual support, I enhanced customer satisfaction and confidentiality compliance. Leveraging effective communication and a strong work ethic, I excelled in dynamic environments, significantly improving client interactions without compromising on service quality. My background also includes proficiency in customer support and team collaboration. I Learn and evolve from new challenges with attention to detail and team spirit.
Overview
3
3
years of professional experience
Work History
Teller
buffalo metropolitan federal credit union
Buffalo , NY
12.2024 - Current
- Built and maintained client relationships through quality, personalized interactions.
- Identified transaction errors when debits and credits did not balance.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Maintained confidentiality of bank records and client information.
- Directed specific questions to appropriate branch personnel.
- Responded to inquiries from customers in both English and Spanish, providing accurate information on bank products and services.
Customer Service Representative
Davids bridal
Hamburg, NY
11.2022 - 09.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases.
Cashier
francos pizza
Buffalo , NY
07.2022 - 01.2023
- Handled fast and precise payment transactions, including cash, checks, debit, and credit cards.
- Welcomed customers, offering assistance to help find store items.
- Answered customer questions and provided store information.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School Diploma -
Kenmore East Senior High School
Tonawanda, NY06-2023
Skills
- Customer support
- Effective communication
- Client relationship management
- Confidentiality compliance
- Bilingual support
- Team collaboration
- Strong work ethic
- Patience and empathy
- Positive
Languages
Spanish
Native/ Bilingual
Timeline
Teller
buffalo metropolitan federal credit union
12.2024 - Current
Customer Service Representative
Davids bridal
11.2022 - 09.2023
Cashier
francos pizza
07.2022 - 01.2023
High School Diploma -
Kenmore East Senior High School
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