Yadira Hernandez
Reading,PA
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
2026
2026
years of professional experience
Work History
Billing Specialist
Gilbert
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Software AS400
Medical Call Center Representative
Podiatry Office
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
Medical Receptionist
Exeter Pediatrics
2024.06 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Scan documents to patient’s chart accurately
- Able to navigate software such as Medent , Navinet , Pear Portal efficiently
- Insurance referrals, such as Keystone East Keystone Central
Education
High School Diploma -
Perth Amboy High School
Perth Amboy06.2018
Skills
- Bilingual
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Data entry proficiency
- Decision-making
- HIPAA compliance
- Payment posting
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
Exeter Pediatrics
2024.06 - Current
Billing Specialist
Gilbert
Medical Call Center Representative
Podiatry Office
High School Diploma -
Perth Amboy High School