Yadira Martinez
Anaheim
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Worldwide Holdings Inc.
Anaheim, CA
03.2024 - 01.2026
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments and reservations using property management system software.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new front desk staff on procedures and company policies to enhance team performance.
- Collected room deposits, fees, and payments.
Sales Associate
Ross Dress For Less
Anaheim, California
06.2021 - 03.2025
- Minimized store thefts through strategic monitoring and customer observation.
- Kept store shelves, racks and bins presentable with resets.
- Greeted customers and asked questions to assess needs.
- Collaborated with team members to meet sales targets.
- Handled cash register transactions efficiently and accurately.
Crew Member Team Leader
Wendy's
Anaheim, CA
03.2021 - 10.2024
- Coordinated supplies and tools to meet shift demands.
- Trained employees on specific tasks and monitored performance against expectations.
- Maintained equipment with inspections, service and repair activities.
- Accomplished crew objectives with well-organized schedules and individual assignments.
Preschool Teacher's Assistant
Anaheim High School Alumni Association
Anaheim, CA
08.2020 - 05.2024
- Helped coordinate snacks, meals, nap time, and bathroom activities.
- Provided gross motor activities to support physical development of children.
- Offered clear and consistent expectations for children's behavior to maintain enriching environment.
- Complied with policies and procedures to meet basic requirements of child care regulatory agency.
- Assisted in implementing daily lesson plans and classroom activities.
- Built strong relationships with students, staff and parents.
Party Host
Kids Empire
Anaheim, CA
08.2019 - 04.2021
- Ensured compliance with health and safety regulations at all event locations.
- Curated playlists and entertainment options tailored to event themes.
- Maintained clean, safe and presentable party rooms with diligent attention to spills, trash and used dishes.
- Assessed event success through feedback forms and direct communication with hosts.
- Adapted quickly to last-minute changes or requests from event hosts.
Education
High School Diploma - High School Administration
Anaheim High School
Anaheim05.2024
Skills
- Upselling
- Cash register operation
- Sales development
- POS system operation
- Outgoing personality
- Excellent communication skills
- Relationship building
- Customer service
- Front desk management
Certification
ROP Preschool Teacher
Languages
Spanish: Bilingual or Proficient (C2)
English: Bilingual or Proficient (C2)
Timeline
Front Desk Agent
Hilton Worldwide Holdings Inc.
03.2024 - 01.2026
Sales Associate
Ross Dress For Less
06.2021 - 03.2025
Crew Member Team Leader
Wendy's
03.2021 - 10.2024
Preschool Teacher's Assistant
Anaheim High School Alumni Association
08.2020 - 05.2024
Party Host
Kids Empire
08.2019 - 04.2021
High School Diploma - High School Administration
Anaheim High School