Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yadira Miranda

Indianapolis,IN

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty at PLS Check Cashing through exceptional problem-solving and active listening skills. Spearheaded initiatives to streamline inventory at Shopper World, boosting satisfaction. Expert in critical thinking, adept at managing high-stress situations, and driving positive outcomes.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

PLS Check Cashing
5516 W 38th St
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Associate

Shopper World
3919 Lafayette Rd
03.2023 - 03.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

High School Diploma - GED

South Brunswick High School
South Brunswick High School North Carolina
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

PLS Check Cashing
05.2024 - Current

Associate

Shopper World
03.2023 - 03.2024

High School Diploma - GED

South Brunswick High School
Yadira Miranda