Yadira Montes
Ontario,CA
Summary
Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships. Focused on managing accounts systematically to maximize sales. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
5
5
years of professional experience
Work History
Account Manager
Kool Logistics
Claremont, California
10.2022 - Current
- Used Carrier 411 and Highway to verify carriers' MC/DOT numbers, ensuring they have no recent FreightGuard reports, or instances of double brokering.
- Utilized MyCarrierPackets to onboard carriers into our system.
- Directly scheduled pickup and delivery appointments via email, phone calls, or online portals such as One Network, Manhattan, BluJay, Walmart/Sam's Club, and others.
- Developed successful customer relationships to boost sales opportunities.
- Monitored the weather daily to identify any potential disruptions along my loads' routes, and arranged alternative routes for drivers as needed to ensure on-time delivery.
- Utilized MacroPoint to monitor driver locations and track shipments.
- De-escalated customer interactions by providing alternative solutions to issues.
- Prepared and presented detailed reports on load status to the customer.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Renewed existing accounts by building relationships with clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed multiple accounts simultaneously while meeting deadlines.
- Collected all PODs and uploaded them to the loads before releasing them to billing.
Driver Manager
Legend Transportation
Ontario, CA
07.2020 - 10.2022
- Assisted with the development of transformational projects, achieving continuous improvement across transportation.
- Promoted the transportation productivity agenda by focusing on asset optimization, improving fuel economy, and payload cost efficiency, route optimization, and wait times.
- Assumed ownership of transport-related costs and productivity targets.
- Prepared and updated employees' daily work schedules, and resolved delivery problems.
- Supervised department personnel by assigning and directing daily tasks, as well as evaluating performance, to enhance productivity and resolve problems.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Researched distance, traffic patterns, and other aspects to determine cost-effective and productive routes for deliveries.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
Education
High School Diploma -
Middle College High School
San Bernardino, CA05-2019
Some College (No Degree) -
San Bernardino Valley College
San Bernardino, CASkills
- Adaptability
- Strong attention to detail
- Dependable
- Process Monitoring
- Logistics and supply chain software
- Shipment Coordination
- Vehicle Flow monitoring
- Performance Maximization
- Corporate logistics
- Fleet dispatching
- Traffic Management
- Goal oriented
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Account Manager
Kool Logistics
10.2022 - Current
Driver Manager
Legend Transportation
07.2020 - 10.2022
High School Diploma -
Middle College High School
Some College (No Degree) -
San Bernardino Valley College