Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yadira Morales

Chicago,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Serving with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and engaging methods.

Overview

7
7
years of professional experience

Work History

Server/Supervisor

Mi Tocaya Antojeria
Chicago, IL
04.2018 - Current
  • Collected cash sales from employees to properly tip each server after shift.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided information about menu selections and made recommendations.
  • Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products, allowing me to sell more and raise check averages.

Preschool Assistant Teacher

Wicker Park Kid'z Learning Center
Chicago, IL
01.2021 - 06.2021
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Observed children's performance, behavior, social development and physical health.
  • Created and assembled classroom displays and decorations.
  • Arranged classroom furniture and learning materials to keep areas neat.
  • Maintained safe, clean and constantly supervised play environment.
  • Read stories to children and taught painting, drawing, and crafts.
  • Facilitated outdoor playtime activities while ensuring safety protocols were followed at all times.
  • Assisted with or led story time by reading books to children.

Server

Cuba 312
Chicago, IL
01.2018 - 09.2019
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Completed cleaning duties by sweeping and mopping floors, tidying up server stations.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Made coffee drinks using espresso machine.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Hostess

The Palm Restaurant
Chicago, IL
09.2016 - 01.2018
  • Received and recorded patrons' dining reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Greeted incoming guests to escort to assigned dining area and presented menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

Some College (No Degree) - Nursing

University of Illinois At Chicago
Chicago, IL

Skills

  • Restaurant Operations
  • Policy Implementation
  • Food Safety
  • Customer Service
  • Worker Training
  • Food and Beverage Service
  • Team Collaboration
  • High-Volume Dining
  • Critical Thinking
  • Serving Expertise
  • Point of Sale POS Software
  • Opening and Closing Procedures
  • Reservations Coordination
  • Greeting and Seating Guests

Languages

Spanish
Full Professional
Italian
Limited

References

References available upon request.

Timeline

Preschool Assistant Teacher

Wicker Park Kid'z Learning Center
01.2021 - 06.2021

Server/Supervisor

Mi Tocaya Antojeria
04.2018 - Current

Server

Cuba 312
01.2018 - 09.2019

Hostess

The Palm Restaurant
09.2016 - 01.2018

Some College (No Degree) - Nursing

University of Illinois At Chicago

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Yadira Morales