Yohannes Amare
Highland,CA
Summary
Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Server/Supervisor
The Mission Inn Hotel & Spa
02.2017 - Current
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Assisted management in reducing food waste by closely monitoring inventory levels and expiration dates.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
Server
Kings Fish House
07.2011 - 05.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Translator and Interpreter
Amped Wireless
05.2013 - 02.2015
- Enhanced client satisfaction by delivering accurate translations and interpretations to french speakers customers.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Expanded client base through consistent delivery of high-quality translation and interpretation services.
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
- Collaborated closely with project managers to meet tight deadlines while maintaining superior linguistic quality.
Education
Certification - Network Security Management
San Bernardino Valley College
San Bernardino, CA05.2009
Skills
- Hardware Troubleshooting
- Team Management
- Leadership abilities
- Customer service
- Effective communication
- Restaurant Operations
- Food Safety
- Food Safety Understanding
- Food and Beverage Service
Languages
French
Full Professional
Amharic, Ethiopian
Full Professional
Timeline
Server/Supervisor
The Mission Inn Hotel & Spa
02.2017 - Current
Translator and Interpreter
Amped Wireless
05.2013 - 02.2015
Server
Kings Fish House
07.2011 - 05.2018
Certification - Network Security Management
San Bernardino Valley College
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