Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yadira Nieves

Winter Springs,FL

Summary

Business-minded entrepreneur for close to 30 yrs with strong customer service, dedication and focus building relationships to develop loyal customer base.

Significant background operating a drapery workroom.


Hardworking and reliable receptionist focused on going above and beyond to support the team and serve customers. Motivated to continue to learn and grow as a professional.



Overview

31
31
years of professional experience

Work History

Owner

B & D Draperies
02.2001 - Current
  • Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
  • Met with prospective clients to present company offerings, discuss products, and showcase service solutions
  • Drafted plans and prepared estimates for window designs
  • Operate and manage production of drapery soft goods in drapery workroom
  • Manage office and bookkeeping for business.

Receptionist

Schafer Tschopp Whitcomb Mitchell & Sheridan, LLP
02.2014 - 01.2016
  • Answer multi-line telephone system, direct calls and refer inquiries to staff, take messages and scheduled appointments
  • Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance
  • Notify company personnel of visitor's arrival
  • Supported the work of office staff by providing skilled clerical assistance
  • Managed incoming and outgoing mail and deliveries to support efficient office operations
  • Maintained a clean and well-stocked lobby, including setting up and breaking down of staff meetings and luncheons.

Seasonal Sales Associate

Things Remembered
12.1996 - 01.1998
  • Sales associate greeting customers
  • Helping customers with purchases and engraving products
  • Merchandising, inventory, cleaning and restocking.

Jewelry Sales Associate

Silver and Gold Connection
01.1994 - 01.1996
  • Jewelry sales associate greeting customers and helping them with information about our products
  • Handling transactions, inventory, merchandising, cleaning and restocking
  • Also performed minor repairs for customers.

Education

High School Diploma -

Spruce Creek High School
Port Orange, FL
05.1990

Skills

  • Customer Service
  • QuickBooks Knowledge
  • Answered multi-lined phone
  • Data Entry and Processing
  • Bookkeeping and Accounting
  • Bilingual English/Spanish (limited)
  • Account Reconciliation
  • Merchandising (5 years)

Timeline

Receptionist

Schafer Tschopp Whitcomb Mitchell & Sheridan, LLP
02.2014 - 01.2016

Owner

B & D Draperies
02.2001 - Current

Seasonal Sales Associate

Things Remembered
12.1996 - 01.1998

Jewelry Sales Associate

Silver and Gold Connection
01.1994 - 01.1996

High School Diploma -

Spruce Creek High School

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Yadira Nieves