Yadira Schum
Palmer,AK
Summary
15 years of experience in assisting families with case management. Bilingual individual committed to engaging others and delivering exceptional service.
Overview
14
14
years of professional experience
Work History
Employment Services Technician II
State Of Alaska Dept Of Health And Social Services
Wasilla, Alaska
05.2023 - Current
- As part of the Work Services unit within the Division of Public Assistance (DPA). My main focus was working with families within the community who are receiving Temporary Assistance benefits.
- My duties included assessing the family's needs, goals, co-creating, and implementing a family plan.
- Provided individualized case management and connected clients with the services, resources, and referrals they needed to meet their goals and help remove any barriers they may have to long-term financial sustainability.
Case Technician/Job Development Specialist
Alaska Family Services
Wasilla, AK
08.2022 - 05.2023
- Built network with employers throughout the community through education and partnership of several incentive programs: Community Work Experience (CWE), Business Work Experience (BWE), On the Job Training (OJT), or Job Start (JS).
- Offered workshops to help workers maintain or improve job skills.
- Developed resume, cover-letter, budget, mock interviews and orientation workshops.
Case Technician
Alaska Family Services
Wasilla, AK
04.2022 - 08.2022
- Develop meaningful Family Self-Sufficiency Plans for clients and families.
- Make daily decisions based on the Division of Public Assistance Policies and Procedures and Work Services Procedure Manual.
- Serve as a liaison between clients and community resources.
- Work closely with work services case technicians to identify and accomplish program goals.
Family Advocate/Student Worker
Alaska Family Services
Palmer, AK
08.2021 - 04.2022
- Built knowledge of resources available to victims, either through private groups, publicly sponsored programs or community resources.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Completed reports, paperwork and documentation accurately and on time.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Behavioral Health Associate
Denali Family Services
Wasilla, AK
09.2017 - 09.2018
- Supported clients emotional and social development with one-on-one attention and group activity.
- Completed patient reports daily and submitted to management for evaluation.
- Participated in assessments and visits with patients in various types of settings.
- Responded to crisis situations when severe mental health and behavioral issues arose.
Medical Assistant/Office Assistant
Peninsula Internal Medicine
Soldotna, AK
03.2015 - 03.2017
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
- Performed various administrative duties, including data entry and document preparation.
- Provided administrative support for the 9 physicians.
- Educated patients about medications, procedures and physician's instructions.
Office Assistant
Estrella's Tax / Liberty Tax
King City, CA
12.2010 - 01.2014
- Updated patient accounts and information on a daily basis.
- Assisted clients by filling out applications for local resources and translating for non-english speaking clients.
- Communicated with legal services providers, social services agencies and other local agency's based on the client's needs.
Skills
- Analytical
- Advocacy experience
- Assistance program knowledge
- Computer skills
- Interpersonal abilities
- Self-Management
Education and Awards
- High School Diploma: Klawock School District
- Associates of Applied Science in Human Services: Matanuska-Susitna College
- Certificate of Achievement: May 2022
- Employee of the Month: Denali Family Services, Jan 2018
Timeline
Employment Services Technician II
State Of Alaska Dept Of Health And Social Services
05.2023 - Current
Case Technician/Job Development Specialist
Alaska Family Services
08.2022 - 05.2023
Case Technician
Alaska Family Services
04.2022 - 08.2022
Family Advocate/Student Worker
Alaska Family Services
08.2021 - 04.2022
Behavioral Health Associate
Denali Family Services
09.2017 - 09.2018
Medical Assistant/Office Assistant
Peninsula Internal Medicine
03.2015 - 03.2017
Office Assistant
Estrella's Tax / Liberty Tax
12.2010 - 01.2014
Similar Profiles
Timothy HIltsTimothy HIlts
Registered Nurse at State Of Alaska Dept Of Health And Social ServicesRegistered Nurse at State Of Alaska Dept Of Health And Social Services
Megan OwenMegan Owen
Research Analyst at State Of Alaska Dept Of Health And Social ServicesResearch Analyst at State Of Alaska Dept Of Health And Social Services
Charles RossCharles Ross
GIS Analyst III - COVID-19 Dashboard Manager at State Of Alaska Dept Of Health And Social ServicesGIS Analyst III - COVID-19 Dashboard Manager at State Of Alaska Dept Of Health And Social Services
Johnnie FosterJohnnie Foster
Refinery Operator 3 at Petro Star Inc.Refinery Operator 3 at Petro Star Inc.
CHARLENE NAULTYCHARLENE NAULTY
Senior Director, Field Office at Casey Family ProgramsSenior Director, Field Office at Casey Family Programs