Yadira Reyes
Buckeye,AZ
Summary
Dynamic professional with a proven track record at Cable ONE, excelling in relationship management and strategic account development. Skilled in effective negotiation and data-driven decision making, I have consistently enhanced customer satisfaction and driven revenue growth through tailored solutions and operational improvements. Committed to fostering collaboration and continuous improvement.
Experienced with client relationship management, ensuring customer satisfaction and retention. Utilizes strong communication and negotiation skills to foster long-term partnerships. Track record of optimizing account processes to drive business growth.
Overview
17
17
years of professional experience
Work History
Retention Business Account Representative
Cable ONE
Phoenix, AZ
11.2017 - Current
- Managed client accounts, ensuring satisfaction and retention through personalized communication.
- Developed tailored solutions to meet diverse business needs and enhance service delivery.
- Collaborated with cross-functional teams to streamline processes and improve customer experiences.
- Trained new representatives on effective sales techniques and customer interaction strategies.
- Provided ongoing support to clients by resolving issues and answering queries, maintaining high levels of customer satisfaction.
Team Lead
Cable ONE
Phoenix, AZ
04.2016 - 11.2017
- Led team in implementing operational improvements to enhance service delivery efficiency.
- Developed training programs to mentor staff on best practices and performance standards.
- Streamlined workflow processes, reducing turnaround times for customer service requests.
- Coordinated cross-functional meetings to align project goals with strategic initiatives.
- Analyzed team performance metrics to identify areas for improvement and growth opportunities.
- Enhanced communication protocols within the team, promoting transparency and collaboration.
- Implemented feedback mechanisms for continuous improvement in service quality and customer satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
Inbound Sales Representative
Cable ONE
Phoenix, AZ
05.2014 - 04.2016
- Managed inbound sales calls, effectively addressing customer inquiries and product needs.
- Developed strong customer relationships, enhancing loyalty and repeat business.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
General Manager
Noor Wireless/Noor Enterprises LLC
Phoenix, AZ
02.2009 - 04.2014
Led initiatives to enhance business growth in a competitive landscape by aligning customer needs with monthly performance goals. Oversaw team compliance with performance standards to uphold high customer satisfaction levels. Managed point-of-sale operations, cash transactions, and inventory processes to ensure efficiency and accuracy.
- Cricket Wireless
- T Mobile
- Boost Mobile
- Metro PCS
Education
High School Diploma -
Cesar Chavez High School
Phoenix, AZSkills
- Effective negotiation
- Technical aptitude
- Verbal and written communication
- Data-driven decision making
- Product and service sales
- Relationship management
- Strategic account development
- Contract negotiation
- Customer service
- Attention to detail
- Multitasking Abilities
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Retention Business Account Representative
Cable ONE
11.2017 - Current
Team Lead
Cable ONE
04.2016 - 11.2017
Inbound Sales Representative
Cable ONE
05.2014 - 04.2016
General Manager
Noor Wireless/Noor Enterprises LLC
02.2009 - 04.2014
High School Diploma -
Cesar Chavez High School