Yadira Solis
Glendale,AZ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
26
26
years of professional experience
Work History
Supervisor
Olympus Inc
Tempe, AZ
06.2017 - Current
- Night Supervisor at ASU Tempe Campus, (15 building)
- Supervise custodial staff and floor techs (38 employees)
- Demonstrate Great Leadership
- Provide Quality Customer Support
- Provide Daily training, coaching and support to my staff
- Oversee scheduled floor crew and nightly custodial task
- Perform Daily building inspections
- Increased APPA Level scores from level 3 tp level 1. Maintaining a 93% score.
Supervisor
Image Solutions Commercial Janitorial
Phoenix, AZ
10.2014 - 06.2017
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Head Cashier
Beauty Supply Warehouse
Aurora, CO
05.2011 - 08.2014
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Displayed new stock and rotated existing products.
- Assisted customers by answering questions and fulfilling requests.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Program Service Evaluator
Arizona Department Of Economic Security
Phoenix, AZ
01.2000 - 09.2005
- Schedule appointments and interview clients
- Research and gather information on clients to determine eligibility for Sate and Federal benefits
- Provided excellent customer service
- Translated documents from Spanish to English
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Referred families to shelters, legal resources and educational programs.
- Created plans and communicated deadlines to ensure projects were completed on time.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ06.1995
Skills
- Priority management
- Strategic Planning
- Project Management
- Inventory oversight
- Team Building
- Leadership
- Microsoft experience
- Training and mentoring
- Staff Management
- Reports generation and analysis
- Bilingual in (Spanish)
- Quick learner
- Client focus
Timeline
Supervisor
Olympus Inc
06.2017 - Current
Supervisor
Image Solutions Commercial Janitorial
10.2014 - 06.2017
Head Cashier
Beauty Supply Warehouse
05.2011 - 08.2014
Program Service Evaluator
Arizona Department Of Economic Security
01.2000 - 09.2005
High School Diploma -
South Mountain High School