Yadira Soto-Aguilera
Southwestern Idaho Cooperative Housing Authority
Nampa,ID
21
years of professional experience
1
Certification
2
Languages
Detail-oriented housing professional with extensive experience in public housing and voucher programs. Skilled in interpreting HUD regulations, managing complex caseloads, and guiding residents through recertifications, referrals, and occupancy requirements. Known for accurate documentation, confidentiality practices, and responsive client service.
Work History
Housing Specialist
15 Years 3 Months- Managed public housing and voucher eligibility determinations using federal program guidelines and agency policies.
- Reviewed applications, verified household documentation, and maintained accurate case records for compliance.
- Calculated tenant rent portions, utility allowances, and assistance adjustments with precision.
- Coordinated annual recertifications, interim changes, and file updates to support program integrity.
- Reviewed documentation and input data into the computer system to complete eligibility process, re-certifications and tenant move-outs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
- Built a network of community partners and resources to provide holistic support services to clients navigating the complex landscape of affordable housing.
- Facilitated workshops on budgeting skills, helping clients develop financial management strategies essential for maintaining long-term stability in their housing situations.
- Guided residents through housing processes, referrals, and occupancy requirements with clear, professional service.
- Interpreted HUD regulations and agency procedures to support consistent, compliant case decisions.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Monitored caseloads for deadlines, eligibility issues, and missing documentation to prevent processing delays.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
Secretary
4 Years 1 Month- Managed front office communications, directing calls, visitors, and inquiries with professionalism and discretion.
- Scheduled appointments, meetings, and calendar updates to support administrators and staff workflows.
- Drafted correspondence, memos, and notices for parents, employees, and district stakeholders.
- Coordinated student records, attendance files, and confidential documentation for accurate office operations.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Assisted coworkers and staff members with special tasks on a daily basis.
Education
Associate of Applied Science - Computer And Information Systems
- 3.5 GPA
High School Diploma
- 3.5 GPA
Skills
Affordable housing expertise
Fair housing regulations
Tenant rights
Housing counseling
Case management
Applications
Rent calculation
Referrals and networking
Client record management
Data entry software
Collaboration and teamwork
Effective communication
Client service
Confidentiality practices
Certification
- Certified Specialist of Occupancy Housing-Choice Vouchers Eligibility, Income and Rent Calculation, NAHRO - October 2016
- Family Self-Sufficiency Specialist, Nan McKay - February 2013
- Self-Sufficiency Service Coordination, Nan McKay - September 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housing Specialist
Southwestern Idaho Cooperative Housing Authority
07.2011 - CurrentRead More
Secretary
Nampa School District
08.2005 - 09.2009Read More
Maricopa Community Colleges, Phoenix College
Associate of Applied Science from Computer And Information Systems
Read More
Carl Hayden High School
High School Diploma
Read More